Pier One — Restaurant in Plymouth

I visited the restaurant to celebrate a special occasion and was very excited prior but my party and I left very disappointed. We had pre booked a table and were seated next to the window which has a really nice view. When we were seated we were not asked if would like any drinks but other people were sat after us and served before us which was disappointing. There was rubbish on the floor and hadn’t been well kept. Drinks menus were also dirty and ripped so made them hard to read. Unfortunately the staff left the door open and as a consequence the restaurant was freezing. We had to keep our coats on during the entirety of our visit and other guests had to wear hats and scarfs as it was so cold. There was a log burner in the middle of the room but I don’t actually know if it was real or just for decoration but either way unless your sat next to it you won’t feel anything but the draft from the door. Staff were okay as they wore coats the entire time but just didn’t create a good atmosphere. It is worth noting that my friends had gone in summer and they said it was amazing. The food was OKAY the katsu curry was recommend by staff but was extremely underwhelming. The curry came with boiled microwave tasting rice ( not sticky rice as common with katsu). The dish also came with naan bread which I found odd with a Japanese dish but perhaps I’m just being picky. I myself ordered the sirloin steak with mash which was actually alright apart from a hair I found in the mash. Overall wasn’t a good experience and I would never go back in winter or recommend anyone to go. I would come back in summer to see if the establishment could redeem...

A prime location on the middle of the Hoe with the best view of Plymouth sound. This is probably the excuse used by Pier One, to serve cheap quality food, for ridiculous prices with service that leaves you feeling like an inconvenience for having visited.

I have visited at least 5 times now to give a fair chance, however this 5th time infuriated me enough to leave this review.

3 main meals and 3 drinks £64. One Pier One burger - served with no sauce One spicy burger - pretty tasty I would say though, cooked from frozen chips and not fresh mixed leaf salad clearly from a bag is pretty poor for around £16 feels like being ripped off.

The last meal was a caprese salad, the waitress brought over a haloumi salad then tried to convince us this was what we ordered and that this was a caprese salad. All she had to do was say “let me go and check” instead of insulting our intelligence because she couldn’t be bothered. When we got the caprese salad, returned very quickly after obviously being thrown together and it was missing the olive oil and balsamic glaze.

This is always the observation I’ve noticed here, the waiting staff always seem like they don’t want to be there.

For the quality of the food, the service and the fact that it isn’t table service, the prices are frankly unjustified.

Last time I’m...

Beautiful setting and friendly staff, but let down by poor kitchen management

We were really looking forward to our visit – the venue itself is lovely, with great views and polite, welcoming front-of-house staff. Unfortunately, the experience was marred by disorganized service from the kitchen.

Despite placing a pre-order for 16 meals a week in advance and paying a deposit, our group was served at completely different times. Ten people received their food while others were left waiting, and the waitress had to return to the table to re-confirm the order because the kitchen had lost track. There appeared to be a serious lack of communication between staff, and it was clear the kitchen was overwhelmed with more than a handful of bookings.

During our wait, a visit to the bar revealed staff expressing frustration about the food orders, even suggesting guests be told no more food could be ordered – despite our meals being pre-arranged.

To make matters worse, the food was overcooked, no compensation or apology was offered for the delays or confusion, and we were even asked to pay the deposit again at the end of the meal.

It's a real shame, as the location and staff have so much potential. But sadly, the disorganization and lack of coordination in the kitchen left us disappointed, and we won’t...