I have had two really awful experiences at this slug and lettuce across the last few months. Truly awful service.

First time I visited was in august, cocktails took over 40 minutes to arrive at our table after ordering, I had to go up to ask where they were.

Second time was on Saturday for their “cowboy” themed bottomless. The only thing cowboy about this experience was the plastic hats on the table. The booking stated we would get a free shot on arrival, we did not, and it took about 30 minutes for anyone to even come over and take our first order. After placing our first order, it did not arrive, instead we saw the waiter looking confused & he just left what looked like our drinks at another random table who had already had their drinks arrive. We ordered again, the same thing happened. We eventually got our first round in, food came, it was cold. We were constantly waiting crazy amounts of time for drinks to arrive or be ordered. I went up to ask what was going on and the excuse was “we are just really busy”. We complained again and the lady told of another table for accepting our drinks. Once we paid we had really had enough and decided to move on somewhere else, although that was very quickly ruined. We were called and asked to go back as the payment “didn’t go through”. Myself and my friend who was on crutches had to walk all the way back to make payment again and was told the payment we made would bounce, at this point our night was ruined and we just decided to go home. The payment did infact go out the next day, along with the second payment we had made. So our truly awful bottomless brunch has now cost £208. It was very difficult to get hold of anyone here and once my friend did we were told the refund would be difficult to do as it appears we paid for someone else’s brunch? How is this our fault?! Awaiting a response now from head office but this was a truly awful experience, be super careful at this slug and lettuce!!

My friend had called and spoke to a manager multiple times now, it’s been 10 days and we are still waiting for the refund for the payment that was taken for another table to be processed. I will not be returning.