The Signal Box — Restaurant in Reading

We arrived early for our lunch with family members and were hoping to get a hot drink. Apologies were given as the coffee machine was broken and we were offered other drinks.  We were shown to our table by a lovely Celtic sounding lady, who offered us an additional chair for our bags. The rest of our family joined us, and we ordered. Again, our lovely lady took our menu choices and confirmed them.  We did wait a long time for our starters; however, they were tasty. Our main courses were served very soon, perhaps too soon, afterwards. Two members of our party had the Pan-Fried Sea Bass and both commented that the fish was very nice but on the whole the potatoes (four large potatoes not crushed potatoes) and mangetout (there were no green beans or peas) were very dry and would have benefitted with the white wine butter sauce which again seemed missing. The other dishes were not all presented with the complements as listed on the menu. After eating another lady approached our table and asked if everything was satisfactory. One of our party politely mentioned the shortcomings of our meals and was greeted by the reply "SHAME" and walked off! We certainly didn't feel like ordering any desserts. When we asked for the bill, we were just told a total, for which no breakdown was given, and expected to pay. A couple of members of our party asked for a breakdown, of the charges, which was eventually produced. This breakdown was carefully checked and when paid no receipt of payment was produced. We all left feeling rather disappointed as we had had high...

We were a group of 13 people who had pre-booked the bottomless brunch for 12pm. After booking online, I had emailed the restaurant/bar twice with no response. My friend then called and was quoted £24pp which is different to the online price.

On arriving slightly earlier than the time booked, we were told to wait outside (in the rain). When we came back, the staff asked if we had booked, not checking the reservations on their system.

We then got given our first drinks and provided with dirty glasses. No one came to Check if we needed a refill, we had to go and ask. As some people asked for mimosas we were then offered a jug of orange juice to make the mimosas ourselves.

We were the first guests to arrive and when one guest ordered the shakshuka we were told they had ‘run out’- questionable as the restaurant had just opened

Our food took over 80 minutes to arrive after chasing up 3 times. When we received our food , for those who ordered meals containing eggs they were not even given a whole egg each, they were cut into small pieces, the halloumi was burnt, some people’s bacon was greasy whilst others had over cooked bacon. A couple of people had parts of their meal missing, one had a hash brown missing , the other had a mushroom missing.

We then asked for the bill which was charged at over £29pp, so no note was put through the system to charge for the lower price. We then had to contest this to get to a...

we were looking for somewhere to get some food prior to my partner getting the training, neither of us had eaten at the pitcher and piano before so thought we'd give it a try, but we both agreed by the end it was the first and last time we'd eat in the chain. Having ordered 2 starters, 2 mains and a drink each we then sat waiting for over 30 mins for the starters, when they eventually arrived they looked decent but that was the highlight, i had bbq sticky chicken skewers, they had little to no sticky sauce and the chicken was dry. my partner had sticky pork belly steamed buns and again there was no obvious sauce and the meat was dry so couldnt be eaten as part of the bun it had to be cut up, for the mains she had the chicken salad and again there was no flavour to the chicken or salad and the chicken was so over cooked she couldnt cut let alone eat the outer edge of it, she felt it haf maybe been reheated, i had the ribeye -medium rare which was the least over cooked of the meats we recieved but said little, along with a mushroom which was so over cooked it looked like leather and had a crunchy edge, the only highlight of the entire meal were the chips. i tried to say something to the staff but they where rather absent certainly a case i felt that once money was paid on ordering, there was no interest in...