Costa Coffee — Restaurant in Rugby

I have just taken my 92 year old disabled mother to this cafe within Tesco, Rugby.

The sign at the entrance to the cafe explained that the cafe would be closing at 4pm. We arrived at 3.35pm, the toasties hadn't been cut and the cutlery was dirty.

I asked for the toasties to be cut and reheated and for clean cutlery.

The time was then 3.45pm. . At precisely 4pm a rumbustious member of staff came to our table and told us that the cafe was now closed. We had hardly eaten our food or drunk our coffees. She then proceeded to move the chairs at our table and sweep dust from the floor in to the air. Not actually sweeping the dust and dirt in to a dustpan, just moving it around the floor!!!

She then proceeded to ask if she could have our plates, cutlery etc as she wanted to turn the dishwasher off.

I have never been so harangued, it was abundantly clear that she was desperate to finish her shift. I asked her to leave us alone to finish our drinks but she was having none of it and stated that she is only paid until 4pm.

My mum ended up having to gulp her coffee down and we left. The experience was deeply upsetting for my mum who is in frail health and looks forward to visiting Costa for lunch.

We have never experienced this sort of ride behaviour at any Costa before, in fact quite the opposite.

This particular cafei is letting...

This Costa is situated with the Tesco supermarket, so ample free parking which is always a bonus of course, once inside there's a lovely light seating area with a good view outside so has great natural light, the staff were extremely polite & as I was carrying bags they gladly offered to bring my drink over to me. The flat white I ordered was exactly what I needed, smooth & velvety texture & hit the spot perfectly. I'll gladly revisit this Costa & would actually go out if my way if I'm in the area...

I was visiting costa coffee on Saturday with my family , we wasn’t sure what we want . I asked barista her name Kinga what she can recommend for such a hot day she advice me to go for ice coffees we took iced americano and iced vanilla latte - also she recommended salted Carmel brownie cookie to iced vanilla latte - the best combination ever . That’s how I call amazing customer service . Good service and upselling...