BURGER & SAUCE - West Bromwich — Restaurant in Sandwell

Update: 26.11.24

Reluctantly agreed to visit this establishment once more with my family. Past few visits have left me feeling a little underwhelmed with the poor service, quality of food, taste & cost.

I’m glad I did come along this evening because it was a completely different experience and I’ll break it down as follows:

Service - polite, friendly & professional. Staff member actually brought us the food and drinks to our table. Previously, we had to go and collect it all. Food - everything arrived fairly quickly and it was all still hot. The fries were still hot and crispy and properly cooked. The food had so much flavour including the sauces. Atmosphere - No real change in terms of decor, fixtures & fittings. Not needed to be honest. Pricing - Still very much the same but having had tonight’s meals, I don’t feel like I’ve been robbed because the food and service was good.

On leaving I learnt there had been a change in management and staff. This certainly explains the service and food.

I hope the new management see this review and work towards keeping the service and food as good as it was today. Will definitely return!

—————— Previous Reviews Below——————

Have driven past this place a number of times since they opened and keep saying to myself, I must try it out.

Decided to take my wife and kids there for a late afternoon meal today.

Overall the place looked clean, neat and tidy. Seating area was very well spaced out unlike a lot of places out there where your elbow is knocking against someone on another table.

It was close to empty at the time of our visit, which was understandable.

Menu is isn’t extensive and the pricing structure could be a bit clearer.

We ordered our meals & it arrived quite quickly as expected. The portion size was good and they weren’t stingy with the fries like you get in some places. Everything was fresh & hot!

Couple of things could be improved on… On days like today when the weather is good, maybe leave the drinks in fridge and bring them out when the order is ready. The drinks were brought out and left on the counter several minutes before food arrived.

Also, that all important ‘service with a smile’ is lacking. To be clear, the staff weren’t rude or impolite.

Sadly, I’m finding very few establishments offer a friendly service these days…

Update: 02.07.24

Visited this establishment a couple of days ago during lunchtime. Wife and I were driving past and seemed like a convenient place to grab a quick bite to eat.

It wasn’t very busy inside at the time but the wait time for 2 burger meals was quite long in my opinion. I put this down to priority possibly being given to online orders.

Service was lacking, same as previous visit.

Sadly, the food failed to deliver! The fries hadn’t been cooked long enough and had that limp, soggy feel to them as well as that uncooked taste and texture. The burgers were cold. £15 for two burger meals spent felt like a huge waste of hard earned money.

Will definitely avoid this place...

Based on my four occasions on visiting this place I would say the staff are friendly, polite and courteous.

The burgers are lovely although I've only eaten The Originals chicken and beef because they are on special offer at this moment of time for only £5 for a meal. Great pricing

I will have to say the criticism will be regarding the fries, they aren't up to the standards of like McDonald's and I find them to be dry, might have something to do with a brand of chips that they have sourced.

Now one criticism when I was waiting was to see a delivery driver turn up with a Lidl freezer bag to put customers food in which is not protective enough to keep the food at a decent temperature and the fact the person walked off with the bag still opened I found this quite bemusing.

So whoever got that large order I know your food was cold.

I do believe that it is the responsibility of the restaurant to make sure the drivers have the appropriate bag to carry the food, that way you will not have the customer complaining about cold food.

So based on the fries and allowing a delivery driver to use a Lidl freezer bag and not the appropriate bag I...

I Skuhng Budah, I was on my pilgrimage of 15 hours 80.6 kilometers walk, when mommy say see my children here of the Persian tribe, whats your opinion. I walk in and met two big booty girls must be muslim I said Al Basir you perpendikular of the kaste system one white and one melanin. I got a meal just before 11:30pm, went to the park ended my fast and said my prayers... The fun part, it was dark and I had an sauce it was either yellow or orange definitely not algerian lol... i had no x-ray or infared vision so the fine print and labels was not read but was written... I stretch it every chips got a dip every burger bite got sauce...what do that lovely... on my way home I had to went back it was closely...plan to visit another time when in the province am inbetween the melanin and light skin muslim kall me monk fabulous one 1 burger sauce and I skoot and go,,,huh. Imagine if Mohammed had been inkarnate I'll tell him... me, mecca, pilgrimage...hajj...prayer...and that sauce from where...budah bup bup...burger sauce thats where the fun is at...burger sauce for couples and pon your pilgrimage trodds... God is the greatest...2 ears...