Big Licks Skypark — Restaurant in Scotland

Went here for the first time last night. A bit of a hip, young and up and coming place to be. Nice friendly and mannerly staff. Clean, music a bit too loud for my personal taste. Loved the ice cream, I had salted caramel and peanut butter. My friend also enjoyed hers. All in all a very enjoyable evening, all except for one huge issue. Every single item is served on/in single use plastic. We spoke to the manager about it. He was very pleasant and explained the reasoning behind it. We had a good discussion about it and he agreed it was not the best thing to use, but went on to say it was because the shop was so busy, people didn't want to wait, sometimes people left with their ice cream. While I accept that while some of the above may be an issue occasionally, I really don't accept that there is not a solution. I am no traditionalist, but I do think using glasses that can be washed as well as spoons that can be washed is not such a huge leap. The manager said it was also down to manpower for washing the glasses. Not an insurmountable problem I would say.The youth of today are so much more environmentally aware and perhaps a few more of them raising this issue will help bring about change. This is a relatively new buisness, ( in Finniston anyway) why not lead the way with some innovative, cutting edge and enviromentally...

Awful Experience – I’ll Never Be Back

Ordered one Sundaes ice cream for takeaway and honestly, the whole system is a joke. You don’t get a receipt no order number, nothing. I was just left standing there. Then one of the staff told me to take a seat and she’d find me and bring my order. The place was busy so I thought, Wow, they must have amazing memories to remember who ordered what (sarcasm).

15 minutes passed — nothing. I went back and politely asked a young girl about my order. She was lovely and said she’d check. Came back a few minutes later and said it’s on the way. Waited another 10 minutes. Still nothing.

By then I’d had enough. Told the girl I didn’t want it anymore. She didn’t say a word. Went back to the queue and waited another 5 minutes for a refund. The cashier looked surprised and said she’d check with whoever was in charge. I honestly thought someone might come over with the ice cream or at least an apology. Nope — she just opened the till and handed me my £7 back, no explanation, no proper apology.

As a manager myself, I know mistakes happen. But how you deal with them is what really matters. Whoever’s running that place clearly doesn’t understand basic customer service. Maybe try printing out order numbers instead of shouting across the room asking who ordered what. Total shambles. I’ll...

A disappointing visit to Big Licks.

We were greeted upon entry, asked if we were sitting in or taking away, were gestured towards a table but very quickly forgotten about. The table and seats could've done with a quick wipe down as there was sticky residue and crumbs left.

After sitting for 10/15 minutes without menus or even a glance over at our table, we eventually caught eyes with who I can only assume was the manager who then spoke to our 'waitress' who in turn brought over food splattered paper menus and gave a half hearted apology for forgetting about us. We again sat for 10 mins waiting on an order to be taken, to then be informed again by the manager (not the wait staff) that orders were taken at the counter.

Once the food eventually arrived it was decent, but not worth the price in my opinion. Too much sauce on an already very sweet dish just overwhelmed the whole dessert. To be given plastic cutlery with a regular plate was a bit a strange, either make it all disposable or don't.

I'd like to think that my experience was an isolated issue but unfortunately this dessert shop has left...