Cafe 115 — Restaurant in Scotland

NOT GLUTEN FREE!! ALLERGIES AVOID.

We went into this café purely because it advertised a gluten-free breakfast and we could not get into where we had originally planned to go. I have coeliac disease and a severe wheat allergy, so can not eat any gluten or wheat and was excited to find somewhere that specifically advertised that they catered for a gluten-free diet. My friend is gluten intolerant, so gluten makes her ill, but not to the same extent that it poisons me.

Upon entering the café, we were not impressed but we decided to stick it out purely due to the fact that they cater for gluten-free. Myself and my friend both ordered gluten-free breakfast while our partners ordered standard breakfasts.

We ordered, I stated I was coeliac and noted about my allergy. While waiting (for a hour!) thankfully I began to read through Google reviews. In one of the reviews, it was stated that the gluten-free sausages were in fact not gluten free, but were vegetarian ‘Quorn’ sausages. If you are familiar with a gluten-free diet, you will know that ‘Quorn’ sausages are in fact full of wheat.

Immediately, my partner went up to the till and asked whether the sausages were in fact gluten-free or not. After the man behind the counter got annoyed and kept repeating the same thing, it turned out that they infact did not understand what gluten-free entailed and thought that gluten was beef!

My partner asked to see the packaging to ensure that the sausages were gluten free, as the man was certain that they were, but the man on the till that he was talking to refused and stated angrily that it was in fact a gluten-free breakfast.

So, I cancelled my breakfast as it was simply not worth the risk. If you have coeliac disease, you will know why. But my friend decided to go ahead with her order.

The food arrived and low and behold, Quorn sausages. Not gluten free. Infact, you could actually see the grains in them!

This is totally unforgivable and immensely dangerous. I dread to think how they treat nut allergies!

The other meals were poor - canned mushrooms, burnt sausages, unfresh orange juice. Long wait, cruddy food, uneducated staff. The staff were made aware about the fact that we were unhappy and did not check if we were happy while we were eating etc-they avoided all contact after the issue with the GF was bought up. They were very annoyed at us for not wanting to go ahead with my order.

Do not bother with this place - an utter waste of money-particularly if you have an...

Visited Cafe115 at Fort William as a tourist. Not sure what we should order and instead of offering more info on the food to help us decide, a senior waiter ask us to stand aside if we are ready! Menu only has 2 choices of soup. Lentil soup at £4.5 and a fish soup at £12. Both soup was served with a slice of bread and butter.

The fish soup was served hot. The soup is diluted and small portion for the price paid. I took a sip and it was very very salty, not for human consumption and certainly not for those with hypertension. Brought the soup to the counter and informed the young cashier that it is very salty and ask if it can be made less salty. Cashier replied that they are unable to do so and told me to select a replacement from the menu. I asked if I need to select something of the same price. He said not necessary, and they will do a refund on the difference if the selection is less than £12.

I selected the lentil soup. While waiting for the lentil soup to be served, an older waiter brought the fish soup back to the table and insisted that there is nothing wrong with the soup and insisted that I have to take it. After I explained that the soup is too salty, he walked off unhappy, leaving the fish soup on the table.

The lentil soup was served subsequently. It was warm and diluted but eatable.

After finishing the soup, have not receive the refund. Approached the young cashier and he said : yes, the refund. Asked me to wait and he disappeared. The senior waiter came to the cashier. He refused to give the refund. I said that is not fair as the other cashier said I could change to something else and get a refund on the difference in price.

After arguing for a while, he reluctantly refund a £5 instead of £7.5.

I went away feeling cheated. Both the soup are overpriced in view of the poor quality and the small amount served. Now I know why the low rating. It is contributed by the poor attitude and lousy service of the senior waiter.

The worst service that I’ve experience in my...

Honestly I feel the need to share my experience because it has been eating at me inside for weeks now. Every moment I spent in this establishment mad me question if I was dreaming or not, and by dreaming i mean nightmare. We were greeted by a young man on the till who asked us what we wanted, I asked do you do bacon. He said yes, I said can I have a bacon and sausage roll please and a white coffee. He said bacon is going to be a problem. So I politely said no worries I’ll have a sausage roll, and a coffee please. At which point he said no worries sit down and make your selection. I said I’ve made my selection and repeated my order, he shook his head at me. At which point a female came over and asked what I want, I politely asked the same again. She was startled, “a coffee? What with cream and sugar on the top?” I said no just a white coffee to take away and a sausage roll please (which is on the menu) she pointed at ice cream Sundays and said do you mean this? I said no and pointed to the sausage roll on the menu. We sat down. The young man came to our table and I asked if it was ok to have brown sauce in the roll, he said of course. He returned with brown sugar and I decided to accept defeat and not ask again. Whilst we waited an older male waiter came to the front till who I assumed was in charge. This place was heaving, I mean 4 to 5 people inside, clearly too many customers to manage. A female American tourist came to the till asked the older gentleman if it was ok to substitute items on the ALL DAY breakfasts for avocado, he replied with of course that is fine. She then asked for an all day breakfast without a certain item and with avocado. He rudely replied no - I’m not serving ALL DAY breakfasts. To cut a long and incredibly painful story for me short. The roll came. No brown sauce, a single sausage, in a roll, with salad. Surreal experience, go to Morrisons and get...