Molly Malones — Restaurant in Scotland

Returned to Molly Malones Stirling on 18th Nov. Visited previously in the year with my husband and it was still as popular with various mixed crowd. Sat at the bar initially for drinks, note spirit measures were 25ml per serving. Caithlin server/? duty manager was very welcoming and pleasant young woman who served us drinks. Prices were reasonable for pint of Carling and double Bacardi with mixer. Husband looked at menu and a wee bit later decided we would eat here. Moved away from the bar to a table with good views of the many televisions showing live english/International football and able to watch folk come and go and for the place to fill up. We ordered food at the bar, chicken & bacon sandwich on sourdough bread for me and a Rarebit burger for him. The food arrived around 15mins after ordering and was well presented initially but I had a further wait of around 5 to 10 mins for my side of thick cut chips. The sandwich was well filled and had coleslaw too, the bread was nice and fresh and the green salad garnish had a pleasant touch of mint. My husband's Rarebit burger looked good with a beer flavoured cheese sauce with pigs in blankets and rosemary salted fries, he said that he couldnt tell if the sauce had beer in it or not and I tried one of the pigs in blankets to find it very dry.... I suspect that they are pre cooked and then added prior to serving. Overall the food was alright, the service great from Caithlin and the atmosphere was good due to the mix of clientele. The prices were also reasonable and the...

what was once a great pub has now lost all its friendlyness,atmosphere and character 7pm on a monday me and my gf and 4 others who we had just met were having a happy conversation were told to speak quieter just cos there was a staff meeting on the tables next to us on questioning this a rude staff member obviously showing off to the youg recruits rapidly told us finish drinks and go. really at 7pm in a pub ??? in 30 odd year of going to public houses and 10year + of using this one this was a first !! absolutely shocking tbh ....... reply ...........tone it down for people at same table ? really ???2 of us had one table other 4 had one table ,,,it was clearly stated to speak quieter for the benefit of your meeting which we protested about ,,,,and rightly so ,,you can try to twist it round towards us for our protest all you like but wont change the facts ,,the pub is a shadow of its former self .........reply just to clarify it wasnt actually me and gf that was asked to be quiet it was the other group on table next to us (fact) i could clearly hear everything being said in your meeting of 10/15 staff which doesnt set a great tone for a night in pub (fact)we protested as we felt THEY were being treated unfarely and we were engaging in there conversation.) ...it seems you are trying hard here to twist things in the direction of us the customer in order to mask the terrible...

I wish to report the appalling poor customer service afford us by Kate while at your pub today. We had raised concerns after our meal had not arrived after 35 minutes Then when it did arrive at the 50 minute mark, my vegetables were incinerated. When I asked her if she would eat the vegetables that I had been served her response was: it’s not my meal! No apology nor offer to redress the situation- rather she then dashed to the server window and repeated with glee what she had said to me - first to the chef and then to Nadine ! Loudly enough for us to hear her laughing at her sassy engagement with me! I was enraged.

Nadine on the other hand swiftly acknowledged the shocking state of the vegetables and offered to address our concerns- first by giving us a round of drinks and then, after the entire Kate fiasco she refunded us the full price of the meal. Kate is an absolutely abysmal front of house person - she has caused reputational damage to Molly Malone’s brand identity.

I have photographic evidence of her spending expending large windows of time on her mobile phone. She failed to engage with customers. If she had been more attentive to customers, most crises could be averted. Kate needs significant training in basic etiquette and customer interaction. She also owes me an apology for her appalling behaviour. I sincerely hope this issue is addressed...