Morrisons Cafe — Restaurant in Scotland

This cafe really needs to be shut down it’s just not fit for purpose. Was in today (Sunday) - ordered a cheese toastie. We sat down noticed loads of tables not cleared the place looked really messy. My cup was dirty had to get a new one and we wiped our table as it was covered in crumbs and a stain. Waited 35 minutes noticed a lot of people asking about their food. Noticed at least three staff but no food or tables cleared. After 40 minutes a staff member started clearing tables I asked about my toastie - after checking was told it would be another 40 minutes!!! At no time when I was buying was I told it would be almost 90 minutes wait! We got a refund other customers doing the same - one customer waiting 55 minutes for scrambled eggs that never arrived! I complained to the Manager but the whole place needs shut down. The younger staff member clearing tables was very helpful but older staff are rude and clearly hate working there....

Went here for breakfast, and it really didn't go too smoothly, and the food wasn't that great either. Me and my partner got a full breakfast. With a glass of milk and a tea. We made an order on the machine not having been before we made the mistake of thinking they would bring the drinks. well all they brought were the breakfasts with absolutely freezing cold eggs. Bacon was like leather, lorne looked steamed and was soggy like this was the case. Best bit of the breakfast was the toast. There was 1 woman doing tables run off her feet with no1 else to ask about the drinks. So I get up to go get her she tells me I can make my own tea over at the station and she will bring the milk. They really need to figure out is it self service or table service or have the machine tell people to grab their own drinks. Never had a drink for most of...

The Morrisons Cafe in Falkirk is the most disorganised I have ever been in. Basically it is understaffed and food you want is never available. Today there was one staff member in the cafe having to deal with everything - and trying her best - with one staff member in the kitchen. No salt no tomato ketchup no clean cups. First three items I ordered weren’t available - food listed on the menu like chicken burgers are never available. Chips were hard in the centre and cold. Staff member was constantly apologetic- but not her fault. Eventually security staff and other staff came in to assist clearing tables. The cafe has great potential and is crying out for someone who can organise properly. Can I suggest whoever manages the Morrisons Cafe in Falkirk does...