Morrisons Cafe — Restaurant in Scotland

HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! I WILL NEVER BACK!

I stopped visiting this cafe a long time ago, after they brought me an order and served it with an unwashed knife and fork wrapped in a clean napkin, but i thought that several years had passed, the covid pandemic had passed, their furniture had changed, a new menu, maybe everything had changed to the best?

I ordered 2 poached eggs with avocado on toasts, plus chips and sweet potato fries. Drink - coffee latte of course.

I payed in kiosk 10.36£, have got receipt, left my things at the table and went to the coffee machine.

When i stay opposite coffee machine and i want make my coffee, a cafe worker approached me and said that if i ordered poached eggs with avocado, they do not have avocado. If i want, instead of an avocado, i can have a second cup of coffee. I answer, one cup of coffee it's enough for me, i do not need second one. You can give me second one portion of sweet potato fries. He say me, ok.

I maked my coffee and back to table.

I was upset that i wouldn't get my avocado toast, but i was hoping everything else would be ok. How wrong i was...

When the waiter brought me food, i was in shock.

Two portions very dark sweet potatoes and burnt in places. Burnt 2 slices of bread and one fried egg. FRIED egg!!! Where are my poached eggs??? Plus the regular portion of chips.

When i asked where my poached eggs, the waiter and another cafe worker, who was on this moment already standing nearby, said that they did not have poached eggs, they only have fried eggs.

Then i asked, can i get my money back? They was told no, because you paid at the kiosk, not at the cashier.

That's horrible.

Why write on the menu that you cook food that you don't cook?????

This is a robbery in...

I would have given less than 1 star, but unfortunately not a option. Service, dreadful, if you don't have the staff to staff it, close, or get more staff. I ordered a baked potatoes with Tuna and mayo, difficult to get that wrong you would think, but they did, it was barely warm and the bottom was burnt, my husband a had tikka masala, 4 small bits of chicken in a sauce, wow. I ordered a diet coke, both options in the machine were just the carbonated water, no coke, I was told to get a bottle instead, the choice I wanted wasn't there so had to get something else. If you do self order on the machine, you go order what you want, then you have to.put your table number in, blue we didn't have a table, so had to go and pick one and then go back to machine to put it in!! There was no cutlery, the table was filthy, I had to go and get the cleaning spray and do it myself. All in all, it was awful, will never, ever eat here again. Sort yourself out Morrisons...

Average Breakfast Ordered 2 x Scottish Breakfasts via the table app. Breakfast took 45 minutes to get to the table, could not find any staff members to ask what was happening. I managed to speak to a nice woman who did not have a clue what was happening and had to show her the confirmation on my phone as she was not aware of the order. When the breakfast arrived, everything had obviously been deep fried as my plate was swimming in fat. The taste and standard overall was not bad, just a shame about the wait and the quick turnout of the food. One observation was customers were helping themselves to hot drinks they had not paid for.......but then again, there was no one watching and if you are wating nearly an hour for your food, what do...