Provender Brown Delicatessen — Restaurant in Scotland

I'd been here last spring and was excited to come back this year. I used to think this was the coolest little shop in Perth. Not anymore. I did learn some lessons in customer service on my recent visit, however. If you want people to dislike your business, here are some tips:

Mop the floors at 15:30 and when someone opens the door to come in, have at least two employees stare at them, aghast in horror at the notion that they might actually want to walk on your floor. Forget about mopping floors after closing. That's nonsense.

If you don't have a cheese a customer enquires about, insult them by calling their fromage préféré "basically the cheddar of France."

Have a plate full of samples on the counter, but with no signage identifying them. They should enjoy guessing which of your many cheeses they are tasting. And when you notice a customer sampling - ignore them completely.

Needless to say, I won't be back. To Perth, yes definitely. But not to...

As A fairly regular customer I am delighted that Perth hosts such a high class delicatessen with a wide range of quality foods presented in such good condition. On a recent visit to Highgate London, I tried to find some of the produce I can find at Provender Brown, but could not find anything comparable without travelling into the very centre of London. The millionaires and billionaires of Highgate are seriously deprived by comparison with our local...

Love the selection of all different foods and produce .not the cheapest but certainly you get what you pay for ... only thing was the member of staff could be friendlier .. was pretty rude to me while purchasing goods this morning .. I realise you are busy and you looked very harassed but surely a customer doesn’t deserve your mood ? Not the first time I’ve been in so hoping it was a one...