The Café by BENUGO — Restaurant in Scotland

Came here on the 13 of February and stood in a very long queue patiently ( is expected of a Sunday so that was all fine). Was looking forward to a nice pot of tea as the weather was miserable. We finally approached the cash machine to pay and the cashier was absolutely horrendous, really awful. You can tell she has a senior position as she was moaning at the girls making the hot drinks. We get to pay and we say the tea and she starts muttering something about a queue under her breath and we ask her to repeat what she was saying as she was quite obviously annoyed about something . She then proceeds to say ‘there’s one queue you know and you skipped it …’. We had not, she had even served us in the queue ( to make up for the backlog of orders). And then she said yes you did blah blah blah . Anyway she eventually begrudgingly apologised, but obviously didn’t care as she was too up on her own high horse to care. Obviously having a senior role has gotten to her head a little bit. Someone working with customers should at least try to act a bit friendly ( even if they are completely bitter on the inside).A wholly unenjoyable experience to such...

I stopped of here for a coffee break while shopping, and wish I'd looked at reviews on trip advisor.!! I joined the queue with about 5 other customers in front, no food on sale. The female was going down the queue with a pad/pen asking what drinks we'd like, I'd said a latte, I was also going to pick a cake but found these to be not covered, so decided on a tunnocks tea cake, I'd since been asked at this point again 4 times more what drink I'd like, then while waiting I'd noticed the bread at the soup over on unit was not covered and upon looking around the silver units were so dusty,this is just not good house keeping at all, so I reached the coffee area and it was chaos as they were still asking what drinks people wanted... I'd eventually got mine to be honest it's the worst coffee I've tasted. When I sat down on closer inspection the whole restaurant needs a deep clean.. tables were needing cleared, cleaned, it just was not a...

Situated right at the top of the department store it is shaped in a sort of giant U. Food wise there’s not a lot of choice except sandwiches. I ordered hot chocolate and a ginger cake. Firstly the ginger cake was exceptional-my personal taste would be to remove the chunks of peel put in the top of it but I can’t fault the taste. My problem was the hot chocolate. I was asked if I wanted marshmallows. I asked if they were vegetarian and the person serving didn’t know so had to check and was told they were. Now I would expect a few marshmallows-I got served a whole cups worth.i scooped them out and you can see my picture I’m not exaggerating. Made the taste of the tiny amount of hot chocolate vile-the marshmallows themselves...