The Giddy Goose — Restaurant in Scotland

TLDR; Atmosphere and service were exceptional, very cost friendly, but our burgers were rare (in my boyfriend's case raw!!). If you don't like rare meat, I would ask for you burger well cooked!

We stopped into this location for a break from a long drive as it looked lovely from the floral beer garden in the front. When we got inside we were seated quickly and menus were provided. We were served drinks and our orders were taken within 5 minutes by a lovely lady with pink braided hair, whom I would like to personally thank for being so kind and attentive throughout our stay.

The food came out in good time, I had the Giddy Cheeseburger and my boyfriend had the Maple Bacon Burger. The casun fries I got with my order were lovely and my boyfriend said the sweet chilli sauce fries were also pretty good. The problem arose with the burgers themselves. They were far too soggy for our liking but, to their credit, were flavourful. I noticed my burger was a little pink on the inside but didn't think anything of it, beef can be eaten slightly rare afterall! But my boyfriend's burger wasn't cooked right at all. The entire middle chunk of it was completely raw and rare meat makes my boyfriend feel very sick.

We called over the waitress from before who was very helpful, and told us that the burgers are rare because they are cooked American style. We were, at first, satisfied with that. But the more my boyfriend ate, the rarer it was in the middle. He left that chunk behind to show to waitress, just to let them know. The waitress was extremely apologetic and took the food straight to the kitchen to show them. We were given a free dessert to make up for this.

Overall, the atmosphere is lovely, the service was excellent and, even though the food was lacking a little in our case, the actions taken to correct their mistake were satisfactory. It was also only £22 for 2 soft drinks and 2 burgers! So very...

I must admit I was a bit disappointed when we visited on Saturday night. The staff's communication skills were terrible - we were seated and she just walked off without letting us know if we should order at the bar or if it was table service. After waiting over 10 minutes, we assumed bar service so went to the bar to be told it was table service. We then waited another 10-15 minutes before we could get the attention of a waitress. We ordered our drinks, which took ages to arrive.

Yes, it was a Saturday night, but the place wasn't packed - there were quite a few tables available still. When our drinks finally arrived they tasted lovely, but they didn't even have shot glasses so the presentation was pretty shocking (a shot in the bottom of a tumbler).

After we finished our drinks, again it took a while to find a staff member to ask for the bill. When they brought it to us they just put it on the table and walked off before we could even attempt to pay! Again another long wait and finally managed to grab the attention of a staff member at the other side of the room.

Overall, an hour in the place for two small cocktails is a bit ridiculous...

Had to wait 15 mins whilst the table was cleared from the previous user, when we were seated at the table, we were greeted to a sticky table which still had remains of the previous users food on it, not great at all.

We then had to wait a further 20 mins before being asked for drinks and to clean the table, adding to the frustration from the group.

Some of the group had starters which were good, however it took 30mins until a staff member came to clear these, this may have been due to where our table was located which felt like we had been shoved in a corner and forgotten about.

In terms of the mains these were okay, unfortunately for a couple members of my group their food was cold as it had clearly been sitting for a while before being brought out.

It is a shame to score this place at this level because I'm sure if we had been served in a reasonable timescale and seated in a better spot things would have been much better.

In terms of the overall vibe of the place this was fantastic, just a shame about...