The Waterside — Restaurant in Scotland

We were booked in for Sunday lunch as a table of 7, we arrived as per our booking at 12.30. We were shown to our table and given two menus, the A la carte and the lunch menu.

We got our drinks and had our order taken not long after that. Durring ordering a couple of our guests had wished to choose from the lunch menu to be told it wasn't available on a Sunday (this was obviously the week day lunch menu which we werent told). Why give customers menus which are not available? So we all had to order from the main menu which was a bit disappointing but never the less they chose something else off the A la carte menu.

About 10 minutes after the waitress took the order she returned to the table to go back over the order and returned to the till point to put the order though to the kitchen.

When we arrived there was already another couple of tables in and shortly after we arrived another table were seated.

An hour after taking the order the food arrived. The food itself was OK. They missed the peas off the kids meal and I had to ask where my portion of chips which was which I had ordered, they had been missed off the order.

Half way through our meal we noticed the table that had arrived just after us had got Roast dinners which were not on either the standard lunch menu or Alacarte menu we got.

When we enquired with the manager and waiting staff they told us that there was a Sunday lunch menu and it wasn't available to us when we arrived. We couldn't have been more than 10minutes infront of the table that got the Sunday lunch menu.

Really disappointed with our visit, very obvious it's under new management. Standard of service is not good at all, a shadow of which it used to be.

I've worked in hospitality for a number of years and I wouldn't want any of the front of house staff...

It had been a while since we had lunch at The Waterside so we were looking forward to a return visit. It was always bustling and busy at lunchtime and at times difficult to get a table. But not today. We actually thought it had closed, it was so dark and lifeless. We were surprised when the doors opened. There was only one other table of 2 diners. Very eerie and strange we thought. We could see the menu had changed from our previous visits and whilst the choices weren't great we placed our order. For only having one other table in, it took a long time for the food to come out. And when it did arrive, all dishes were luke warm at best. The chips were rotten, black and reheated (several times I'd guess). Whilst the steak in the ciabatta was tender and tasty it came with the rocket and dressing we had requested be left out. The chicken shawarma which was supposed to contain pickled cucumber (which I really like) came with pickled gherkin (which I really, really can't stand!) We brought it to our servers attention but no offer was made to remedy the situation - either to replace the food items or offer alternatives. The server just disappeared. When the bill arrived it had been discounted which we felt was fair. But the difference from our previous visits till now we're so vast and stark I googled whilst I was there, only to learn The Waterside had changed ownership. The difference was like chalk and cheese. It really felt it was being run by people out of their depth and with little experience. The food was of poor quality, badly presented and over priced for some of the items. It was an extremely disappointing visit and one we certainly...

Excellet place to eat, sat outside on Sunday 28th of April on a nice day next to the wee river.

I had the chilli scampi bites and kimchi fries, excellent, my son had the fish & chips which he said was the best he's had in a long time, it's all he eats and he was impressed that the batter was crisp but stayed stuck to the fish when cut, and my wife had the fish stew, she loved it, in fact an hour later she said she wished she could eat it again.

Only been open under the new owners, who apparently own the local Indian place called Taal, for 3 weeks which was a huge surprise given the quality & service, usually there's lots of teething problems, my wife is a retired chef and she was equally impressed.

Dog friendly, even at the bar area.

Service staff were excellent as well, I must however apologize again for breaking a plate, got my foot caught and stumbled knocking a plate over.

Will definitely eat there again if back in Strathhaven, can't recommend the place enough, 6...