Tim Hortons — Restaurant in Scotland

It was my first time visiting Tim Hortons, and sadly I don't think I will venture back unless there's little choice otherwise. We were up at a decent time on a rare Saturday off for me, and after visiting the local car boot sale, we were out in time to still get breakfast somewhere. I noticed the advert for £1 breakfast when you buy a coffee, so decided Hortons was the best choice. I ordered my meals on the screen order facility, nice and easy. I didn't get a receipt though so I had to remember my order number. I noticed the queue of people waiting on their orders all holding receipts. I thought if it was similar to McDonald's then the queue would soon disappear. The two staff at the trays who were handing the meals over looked confused a lot of the time, staring at the screen and moving cups from one tray to another. Slowly meals came out one at a time. I noticed the coffees coming and the initials of each drink were written on the tops. After 10 minutes I saw mine coming out, and they were sat on a tray, so I assumed mine would be out fairly soon. Each number was called, still quite a few away from my number. People in the waiting queue were sighing, a couple of customers went to ask where their orders were, couldn't hear what the explanation was. No attempt was given to tell anyone about a delay or a reason why things were taking so long. I understand that they are all made fresh to order, unlike some places where they have food ready made up, but considering most breakfast items are similar, surely some provision can be made to make some items ahead so that when an order comes through for a muffin, or a wrap, these items can be placed onto the said bread and quickly wrapped up. Maybe even if there's a person who can say, your order may be 20 minutes or so, or sorry about the delay, we are exceptionally busy today, short staffed, machine broken whatever. So anyway, after my coffee sitting for a while 15 minutes my breakfast muffins came out. That must have been at least 30 minutes I stood, uncomfortably staring at my phone, or watching the servers standing looking around or pacing back and forth. On to the actual breakfast, it was very nice, I could even say identical to McDonald's. When they say £1 breakfast though, it can be quite expensive depending on what coffee you order, so if you want just a bog standard Americano, great but a caramel Machiato would work out nearly £6 I didn't take any pictures because it took so long to get it! I wish I had just gone to the drive through, I bet they got...

Found myself out and about early one morning and having passed by and spotted their 'Breakfast for £1' (* when buying a drink) offer, I decided to drop in.

I was impressed by how clean this restaurant was and the large area of comfortable seating. There are plenty of tables on which to set up your laptop to get some work done, but equally big seats to slouch on and watch the world go by while you enjoy your coffee.

Ordering is via a screen, as with most fast food option restaurants, or at the till point.

On the couple of occasions that I have visited I have enjoyed the 'Big Breakfast Wrap' and the 'Cheese and Ham Toastie', along with a cup of their Dark Roast coffee, which is apparently made fresh every 20 minutes according to their website. I have also opted for table service and had the items brought to me.

Service did initially seem a little slow, but as I watched the comings and goings within the store, I realised it is because this branch is really busy. Quite a number of people coming in to order and a constant queue of traffic in the Drive-Thru.

The food itself was well cooked and really tasty. The coffee was great.

The staff are polite and friendly.

I would recommend a visit to this branch if you are passing and needing some good comfort food options or a great cup of coffee.

The toilets are exceptionally clean and tidy.

** If I have one small issue, it is about the extraction fan system in this branch. Each of the times I have visited, usually for no more than 30 minutes at a time, I have noticed that my clothes have smelled of 'cooking', as if I have done a shift in...

Today morning I came to try how it is but the staff working in driveway is very rude when reached to that first of all he asked 1 pound I said it’s ok but why I should pay I came just to try new item ok but when I was ordering the drink he didn’t ask any choice and he straight way he given me his choice of drink and he said to go I couldn’t understand what he thinks about customers we don’t have any choice or what ? And also it is watered one if want money tell us we will pay we don’t want for free but don’t be that much rudely to customers we are not begging ok the working there he is spoiled reputation of Tim Hortons if you want money please take we will pay ok but disappoint customers it’s stupid thing which I never seen anywhere till now and I want to requested to manager that don’t spoil reputation of Tim Hortons ok I love Tim Hortons another place that I visited before 😡😡😡 we are not beggars ok first of all listen to customer whatever want after that go head but not think like it’s for free we can give anything we want ok it’s stupid rubbish...