Bakers Dozen
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Shocking service. Got there just before 2 and ordered at the bar. 30 minutes later still no food so we asked one of the people working there where our food was. She eventually came over and said sorry but they only had one cook working and they were very busy. I looked around where there was no one at all near us (see photo) and I said how is this busy. She said very sneakily actually they were busy as they had 8 table being served on the other side. I said even so if you were a chef down someone should have said when we were ordering so we knew to expect a delay and she said she had only just found out. She offered us a free dessert and we said no as we wouldn't have time and she said "fine" and stormed off. The started finally came after 40 minutes and was somehow over cooked. The woman did actually apologise to us for the way she spoke to us and for the delay. The main came 10 mins later and was ok but by this time we wanted to leave. when we did leave we walked past the woman and she blanked us. Looking at the reviews I will probably get a reply saying they will speak to their staff or they will say they already addressed this by offering a free dessert. either way it doesn't matter we wont be back and neither will half the people who have been ther.
Adam CarterAdam Carter
40
Bakers Dozen hungry horse....... i think its called the hungry horse because you wait forever for your food. ordered 3 x meals chicken & chips, fish & chips and scampi & chips...... we waited over an hour for the food to come out, the scampi wasn't cooked and the fish smelled funny my wife didn't eat it. we looked around and it seemed no-one in there was actually eating everyone was waiting for food. Really disappointed because this place is right on my doorstep so really wanted to like it but I definitely won't be coming back. The manager did refund us for my wife's fish meal. Edit in response to the response from the owner. Thenkyou for reaching out to try and resolve the issue and asking me to call you. The issue we had with the meal had already been resolved by the manager ( blonde lady with glasses) she was very helpful and understanding of the issue and offered a refund on the meal. We were not wanting a refund and would of had something else but the fact we waited an hour for the fish and chips to be cooked we didn't want to wait for another hour so decided to take the refund. So there was really no need to call you. All the staff were great especially the manager and dealt with the problem.
Barry MahonBarry Mahon
30
If I could give it zero star i would .Avoid like the Plague . Never again Customer Service Friendly ,that's about it really . Sat on a reserved table and explained we had two hours this was no one's fault there was no sign on table. the Cloud wifi didn't work the whole time there ,kids bored .Decor needs attention Walls have holes in them need plastering .where we sat large round table there was broken bent metallic vents hazard for young children . Not much food to choose from not the Staffs fault see image . We ordered 2 kids for a pound with a paying adult I had a chicken baguette with chips the baguette looked like a larger version of those put in an oven petis pains I wouldn't mind if this had been put in the oven the bread was raw still tasted frozen. chicken was luke warm kids had pasta and cheese missus had a chicken burger . Son had onion rings and a candy ice cream two small syrup cokes and bottles of flavoured water for the children 44.20 plus 25p to charity . This franchise needs money spent on it decor falling apart . Toilet sinks cracked broken unusable cubicle door in men's washroom . One last thing what happened to an itemised bill ?
Matthew SummersMatthew Summers
00
First rating I gave was 5 stars as couldn't fault it. Yesterday however was a disaster, ordered half a roast chicken, thought it looked a bit odd as I have never been served roast chicken without Crispy skin. First bite was stone cold tested it with my finger and the whole chicken was ice cold. The waitress couldn't be more apologetic even though it has nothing to do with her . She gave me back 9 pound even though the meal is 11 pound on the menu. I was offered another main course for free so ordered a burger , my partner had finished his meal there was nobody left in the pub ordering food they'd all been and gone , 25 minutes later still no burger ( it didn't even take 25 minutes for are main course to come out when the place was busy ) 30 mins gone I felt sick now and not a soul came over . I jst got up left and went to mcdonalds instead.
Gem StevGem Stev
10
Nearby Attractions Of Bakers Dozen
Switch Retail and Leisure Park
Rampworx Skatepark & Shop
M&S

Switch Retail and Leisure Park
4.2
(1K)Click for details

Rampworx Skatepark & Shop
4.3
(193)Click for details

M&S
4.4
(95)Click for details
Nearby Restaurants Of Bakers Dozen
Harvester Aintree Park - Liverpool
The Packet Steamer Beefeater
Nando's Aintree
Duman Turkish Mediterranean Grill Bar
Nine Dragons Ltd
Pizza Hut Restaurants Aintree Racecourse & Business Park
Petrichor
Piri Piri Express
Costa Coffee
Tim Hortons

Harvester Aintree Park - Liverpool
4.5
(1.2K)Click for details

The Packet Steamer Beefeater
4.1
(840)Click for details

Nando's Aintree
4.2
(594)Click for details

Duman Turkish Mediterranean Grill Bar
4.6
(491)Click for details
Basic Info
Address
switch island leisure park, Dunnings Bridge Rd, Bootle L30 6TG, United Kingdom
Map
Phone
+44 151 523 0996
Call
Website
hungryhorse.co.uk
Visit
Reviews
Overview
3.5
(864 reviews)
Ratings & Description
attractions: Switch Retail and Leisure Park, Rampworx Skatepark & Shop, M&S, restaurants: Harvester Aintree Park - Liverpool, The Packet Steamer Beefeater, Nando's Aintree, Duman Turkish Mediterranean Grill Bar, Nine Dragons Ltd, Pizza Hut Restaurants Aintree Racecourse & Business Park, Petrichor, Piri Piri Express, Costa Coffee, Tim Hortons
