I want to start this review by saying I couldn't recommend this place more. Lovely service and very nice decor and feel to the place. The food was delicious, the staff were the friendliest and so professional!!

We originally both ordered the chicken burger, unfortunately it came out quite black and burned although the chicken inside was cooked perfectly. I brought this to the attention of our server and they returned it to the kitchen. 5 mins or so later the floor manager came over to inform us that the chicken burgers had been prepped incorrectly and to share his deepest apologies that they could no longer serve us chicken burgers.

Instead we opted to substitute our order with the beef burgers, not much time later we were served with two very delicious double beef burgers, fries and coleslaw. All perfection and very tasty! The sauces are their very own brand and they taste spectacular.

Upon paying the bill the floor manager informed me he had knocked the price of a burger off to apologies for the delay in service andbeing unable to provide the chicken burgers. I had to decline and ask that he add it back on as a tip, I couldn't in right mind take a discount for that level of service and quality of food.

This is the level of service restaurants aspire to, we'll definitely be back again, and hopefully next time we can have the chicken burgers, I bet they're delicious!

Lastly, the speed of service is fantastic, from walking in the front door, all of the above happening and then leaving to catch our cinema film, we were only there for about 70 minutes max!

Thank you Packet Steamer staff, you're wonderful!