Marine Bar & Kitchen — Restaurant in Sefton

We visited the marine for our tea recently. They had an inchs cider tap but when ordering we were told it's not inchs really it's strongbow. But no problem we ordered bottles instead so that was fine. The young lad on the bar was sound by the way I got the impression he was only new and he was very pleasant. Then we ordered food. So there was 4 of us, 3 adults and 1 child. I ordered fish and chips which when it eventually came was very nice although the mushy peas were like soup and there was no tartar sauce which while not really an issue they should have said if they didn't have any or asked did we need anything when they brought the food out. The baby had sausage and mash which she liked so all good there, my step daughter had loaded fries and chicken which she liked so good again, the only real issue then was their meals came out and mine and my Mrs meals came quite a while later for some reason, so they'd well finished theirs when ours turned up with no explanation why. Now I've said mine was nice but my Mrs had ordered hunters chicken which to my knowledge is a whole chicken breast and bacon covered in cheese and BBQ sauce, and was meant to have chips and salad with it. What actually turned up I can only describe as regurgitated chicken bacon cheese and BBQ sauce with a bit of salad. It honestly looked like it had been eaten once already. And no chips. Now this is bad enough really, but when she took it back and asked for a refund the attitude from the manager was disgusting, saying it's normal standard hunters chicken and there's nothing wrong with it, eventually she refunded the cost of the meal but without any sort of grace or professionalism whatsoever. Needless to say that's the last meal we'll be having there it's a shame really it used to be a lovely pub. They need to put table numbers outside as well. The bar staff as I say are sound though no issues with any...

Dreadful service. Poor quality childs menu. Order didn't arrive. No apology or compensation given. Arrived today at noon to book a table for two o'clock only to be advised table bookings are not taken. The very pleasant member of staff however confirmed the childs play area was open as she could see I had arrived with my granddaughter. I returned about 1.30 for my granddaughter to use the childs play area for 30 minutes before my fellow guests arrived at two. However, as pleasant as the next member of staff was, she advised me the play area was actually closed. I sat with my granddaughter for 30 minutes and ordered her chicken nuggets and chips from a very limited choice from the children's menu. It was dreadful and overcooked and obviously not cooked by a professional chef. Still, we persevered once my guests arrived and placed another order for food and drink. The drink arrived but not the food. After a further 30 minutes we enquired where our food was and was advised the order never got as far as the kitchen. We obviously declined to wait any further and asked for the bill for the drinks and my granddaughters awful food. It came to £16 and although we felt we should have been offered a discount due to the dreadful service we were advised no discount would be applied. The bill was paid and we departed never to step foot in that awful pub again. There are plenty of places to have lunch in the area and the Marine will never be one we will return to. After a years lockdown I would have thought food/drink outlets would be falling over themselves to get customers back in the doors. Not, it appears, with the Marine, South Road, Waterloo. Give this...

A complete waste of time and money. We arrived at 1pm and ordered promptly at the bar from the lunch menu…we were not informed of any wait for food. At 1.45 one of the dishes arrived…my husbands tinned soup. After a further 15 or 20 minutes later the other two dishes had still not arrived and he had finished his a while ago. When we enquired with a waitress who was clearing the table next to ours…which had also had diners at it that said they weren’t coming back after waiting over an hour and getting their food in dribs and drabs….she told us that we could get a refund for the other two meals so we could leave…we had somewhere we needed to be and to be honest would not have ordered if we were told there was a long food wait in a fairly empty establishment. Manager refused to give us a refund as they said the other dishes were on their way out of the kitchen although as far as I’m aware only one dish was ready and no sign of the other. The manager also stated that we had been told about the wait which is just not true. The surly waitress told me that the reason she only had one plate is that she can only carry one at a time? I’ve been a restaurant owner for many years so I understand that these things happen but you should keep your customers informed and we should certainly have been refunded for the meals we never received as that’s just common sense customer service. Ended up grabbing a subway sandwich to eat on the...