Starbucks — Restaurant in Sefton

Southport's Ocean Plaza is getting a brand-new Starbucks soon! ☕🎉

Updated May 2024

On my second visit to this store, it felt like entering a war zone! The staff were miserable and hostile, refusing to take drink orders for customers sitting outside. I ordered a £3.55 latte, but the Starbucks employee put through something else—a chocolate and caramel latte for £4.20. They were really miserable there, with no thanks or acknowledgment when handing over the drink. Drinks were almost being flung at customers. What a terrible coffee shop this Starbucks has become! I personally suggest a complete overhaul, with better-trained, customer-friendly staff who love their job instead of this bunch!

The coffee blend doesn't taste like the usual Starbucks. It's very bitter and lacks flavuor!

Updated March 2024

Starbucks reflects a mix of disappointments. Firstly, the service is inconsistent, with staff seemingly unmotivated to promptly attend to customers.

Additionally, the coffee lacks the distinctive Starbucks blend, tasting overly bitter and resembling a generic brew found in any average coffee shop. An extra charge of 5p for ordering a drink in a paper cup to consume in-store further diminishes the appeal.

The food offerings are also lackluster, with nothing particularly remarkable, and the croissants appear stale. The ambiance of the establishment feels more akin to a children's play centre than a cosy coffee shop.

Moreover, the reward program falls short of expectations, demanding a significant spend of £50 for a complimentary drink and £150 to achieve gold membership, which offers perks like free syrup and extra coffee shots. In comparison, Caffè Nero emerges as a commendable alternative, boasting attentive staff and superior coffee blends and pastries. Their reward system is notably more accessible, requiring just 9 stamps for a free drink, equating to approximately £25.65...

I can't believe a Starbucks can be this bad. If the area manager is reading these reviews, then they ought to seriously consider a team review and sack off the terrible, underachieving staff.

This time I went it was busy, granted, but as other reviews state, the staff are just not up for the job. I've been to other busy coffee shops that have delivered great customer service despite the pressure. Here though, the staff seem to just give up.

There's one blonde girl with piercings and tattoos as bad as her attitude and she was using her phone for most of our interaction. Such a tired, clichéd, victim mentality - oh you have to work like everyone else? You poor thing.

My large coffee came 3/4 filled, and just about lukewarm. I didn't take it back for a refund because I personally hate being treated like I'm the reason the staff are all miserable. No hello, no goodbye or thanks, no smile. Just bad attitudes and little in-joke smirks to each other. Hire some people with people skills! A team that can work together and pull through busy times, keeping Starbuck's reputation high and taking pride in their efficiency. Have you not seen the overall score for this place? Are you not concerned that your staff are lowering your potential profits?

We are the people who keep your company raking in ridiculous amounts of profit from our hard earned wages. Treat us with respect by hiring respectful staff who will understand this customer/company transaction. You can afford better than hiring lazy kids and we deserve better at nearly...

Hi, I recently purchased two £10 gift cards for my young children for Christmas because they enjoy visiting your stores. Today I took my children to your new Southport store on marine drive, they where both excited to be ordering their own drinks but when they placed the order I was told they don’t yet accept gift card but where happy to sell me a gift card. I purchased the drinks via my visa debit card so that the children were not disappointed. I find this unacceptable, and prior notice should be displayed upon entering the store. This was my first visit to this store, and after today’s experience I will not be returning. Firstly the gift cards were not accepted then the children’s drinks arrived wrong even tho the label on the outside of the cup was correct, the staff clearly can’t follow instructions. Secondly I also purchased two cups of tea to sit inside your new store but they arrived in paper cups I took them back and asked for a proper cup only to be told they had none available and the staff put both drinks in the large cups, even though it’s not what I ordered. My whole experience in your store today was unpleasant and very stressful, I am now thinking in future to to spend my money in small independent store where they can offer me the personal touch and deliver me the correct drinks in a more enjoyable relaxed atmosphere where they are not chasing...