Pepper Greenhouse — Restaurant in Sheffield

Awful customer experience, and it isn't an isolated incident. This is the only negative review I've left thus far anywhere.

I came here recently with family. Most of us ordered drinks along with food. Whilst dealing with the heat, no drinks came even though we ordered it, went forward to ask, no apologies given whatsoever. Mentioned it when I went to her, complete lack of remorse. Completely ruined my appetite.

Lack of professionalism. The waiter (herself only in that role), she fully decided to take a nap in sight of us eating. What the actual...

The most disappointing thing is that the food is actually pretty decent, and the past reviews speak for themselves. However, when you get borderline evil customer service, you can't help but feel sick to the core. This one's solely on that single female waiter.

I also mentioned that this isn't an isolated incident. Last time I ate here a few months back, she picked her nose in front of me whilst I went forward to pay. It's actually sickening. I came because my cousins still looked forward to it. We'll never come back whilst she's still...

The grilled fish (sichuan flavour) is absolutely outstanding. Perhaps this isn't a surprise as this restaurant specialises in fish dishes. This place certainly serves authentic Chinese food.

We also got the frog legs hot pot dish. Unfortunately, the dish only contained three frog legs and twice as many chicken feet. It's the second time we got this dish and the portions were the same. The quality of this dish is not as good as the former one (in terms of freshness and proportion of meats).

My advice is to go for the grilled fish. Get two if...

Ordered a crab pot for take out, as I looked on Google map, the photos posted look delish. Actually, it's not haha. Also had to wait around 30 mins for my take out, the sauce is nice though but the crab is just soo bad, overcooked, crab meats are non existence and shells are almost soft, like braised crabs overcooked them for hours which doesn't taste nice as if it's being braised for beef or chicken. Service is okay, not bad but it's...