Tim Hortons — Restaurant in Sheffield

The manager totally ruins this place!

I have walked into this place various times to find the manager verbally exploding at his staff and customers. The young child like manager marches around the building with a constant upset and angry look on his face and treats customers very rudely.

In one instance I noticed him screaming at a staff member so aggressively that the young women was not only shaking in fear but actually began crying.

The manager here has totally ruined what should be a clean, safe and welcoming family environment. I could only describe him using words like aggressive / rude / hostile / bully / extremely bad customer and staff service.

Perhaps what adds insult to injury is the fact he is rubbish at running at kitchen and each day is an unorganized mess with customers waiting 40 to 60 minutes for simple orders.

By all means try complaining and you will be faced with a young totally inexperienced manager glaring and staring at you like he wants to punch you in the face. Having wrote to Tim Hortons directly I'm hoping they EJECT this nasty manager and put someone more experienced in charge.

Please read the 1 star Google reviews and you will see various people complaining about the manager and how he flies off the handle into aggressive explosions and rants. In one case things became so bad I even witnessed a mother psychically removing her children away from the till area in case this manager attacked them and became violent.

If you want total abuse and rude customer service from a child like manager then simply complain and see...

What can I say, we had the big breakfast wrap, which at £3.49 wasn't a bad price... But you can 'upgrade' this to a breakfast meal which includes a small drink and a hash brown for only £2.99, which is brilliant. Of course we upgraded and chose a large drink which was £1extra, but omg, the drink is huge, we had a latte and a mocha, and they were both very hot and very nice, the big breakfast wrap is delicious, and definitely fills a gap. The hash brown was hot and crispy, perfect. At last we can get a very nice breakfast wrap at an excellent price, Mcdonalds have lost out here they shouldn't have stopped doing their breakfast wraps, but I have to say Tim Hortons wraps are definitely nicer. We also(well you just have to) sampled a donut, namely the strawberry cheesecake one and the caramel maple fudge, both were very tasty but very naughty. We've not tried a burger yet but it's on the to do list, if they're as good as the breakfast stuff then we'll be in for a treat. Well done Tim Hortons you've gained 2 more devotees here. Another visit to Tim's, this time we had a chicken sandwich, a festive donut and a gingerbread latte and a normal latte, the chicken was to die for very tasty and very hot, with fresh lettuce a hash brown and burger sauce, omg. The gingerbread latte was perfect with just the right amount of gingerbread flavour, the other latte was as usual spot on, we both had the Xmas tree donut, which was very soft and fluffy with green icing and sprinkles on top and chocolatey 'goo' inside, very nice. Well done again...

Since I've recently moved here from Canada just last year, I really enjoy being able to have an at home favorite in the UK.

Typically when we've gone it's what you expect. Their breakfast is my favorite, though they have some decent lunch options too. In Canada we don't have hot dogs and burgers at our tim hortons, just the melts and wraps, so it was a new thing to try. The hotdogs are great, the burgers aren't the best. I perfer a McDonald's burger over theirs personally.

I love their iced drinks, and hot coffee, it tastes just like home.

I enjoy their donuts too but they are not the same as the original tim hortons. I'm used to them being much more fluffy where as here they are more dense. It's like this at all uk locations I've tried. They've also recently discontinued the double chocolate donut (atleast that's what we were told) which is a bit sad.

I typically enjoy this location, though the last few times when we've gone for donuts and drinks, they've messed our donuts up. Usually by not giving us the ones we asked for in the 6 pack. Though when we went today, we paid for 6, got to the car and realized there were only 4 donuts in the box. Had to go back in again.

The staff also seems less Engaging or more cold recently. Though there is one or two people who are much more friendly.

I'm a little dissapointed as they used to be much more efficient and friendlier.

update 11/04/2023 @7pm

Just went again. Got 2 drinks and 2 donuts. We asked for a vanilla dip and got home to find a canadian maple filled with...