Blue Jasmine Wine & Tapasía — Restaurant in Southampton

What appalling customer service. One star for the quality of food, one star for the quality of the cocktails but I cannot give anymore due to the way we have been treated this evening. We were a party of 4. We ordered starters, mains and sides. The starters arrived at varying times. Then the sides arrived which were cold and only 2 of our mains. This was the point we were told to eat ours as the other 2 mains would be delayed by a significant amount. We immediately felt awkward eating while others had to wait, the sides still cold. We raised this with the waiter who at this point told us they have a 'sharing concept' and food does arrive at different times. At no point did anyone tell us about this concept. Nowhere in the menu did it mention this concept. Noone on the surrounding tables to us appeared to have a sharing concept. We had clearly been lied to by the waiter who was trying to cover up the delay in our food. A delay which meant by the time the final 2 meals came out the first two of our group had already finished. We came out for a special meal together and we did not eat together. We raised how unhappy we were we'd been lied to with the manager. The manager THEN tried to tell us we could not have discount off the meal because all the food had been served and there was no problem. It was as if he hadn't even listened and was smirking at us. His attitude was just unacceptable as well. We have never had such appalling customer service. We do not appreciate being lied to, being smirked at, no real apology being given. If the staff had owned up to the mistake of the significantly delayed food there would not have been a problem. But they didn't. They chose to lie, to not accept responsibility and to continue to be well below par. Edit post manager response: We were NOT told when we were seated or when we placed our order that food would arrive at different times due to a sharing concept. This also does not explain why the waiter apologised to us for the significant delay in 2 of the mains and that the people already served should eat theirs now before it goes cold. In restaurants where there is actually a sharing concept you are always told this and recommended how many dishes to have. Yet again extremely disappointed the management continues to lie in their response to my review. I can never recommend...

I visited Blue Jasmine the other day, expecting a fine dining experience worthy of its old reputation. What I got instead was a real-life episode of Kitchen Nightmares. The restaurant has completely changed ownership and concept, but instead of being upfront about it, they’ve kept the old reviews and photos online like bait on a hook. Spoiler alert: the reality doesn’t just fall short—it crashes and burns.

Let’s start with the basics. The menus were so dirty they felt like props from a restaurant-themed horror movie. Then came the food, which was laughably bad. Tiny portions, bland flavors, and presentation that looked like it had been thrown together during a power cut. The ribs were particularly special—they tasted like they’d been microwaved straight from a freezer bag, rubbery and tragic. The rest of the dishes were just as uninspired, as if the kitchen was playing a game of “How Low Can You Go?”

The service? A comedy of errors. Props to the staff for trying, but it felt like they’d been left to steer the ship while the management went off on holiday. I spent the night playing hide-and-seek with the servers just to order drinks or get the table cleared. Despite the restaurant being quiet, it felt like the team was drowning in a sea of chaos with no lifeboat in sight.

A message to the management: Are you actually steering this ship, or just hoping no one notices the iceberg ahead? Keeping the old reviews and photos online is deceitful, and you’re not fooling anyone who steps through the door. Your staff is trying their best, but without direction and proper training, they’re being set up to fail. The food? It doesn’t just fail to meet expectations—it crushes them under the weight of disappointment. If this is your idea of a ‘new concept,’ let me help—it’s as sturdy as a house of cards in a windstorm, and it’s not just ‘not for everyone’—it’s not for anyone.

I came expecting fine dining and left feeling scammed. This isn’t just a downgrade—it’s a disaster. I won’t be returning, and I suggest others avoid it unless you enjoy overpriced mediocrity served with a side of frustration. One star, and that’s solely for the staff who somehow managed to keep going while the management clearly doesn’t know which way is up. Blue Jasmine? More like...

I really wanted to enjoy Blue Jasmine, but after recent visits, I’m unfortunately left feeling pretty disappointed. I had heard about the management change, but honestly, they should have just changed the name of the restaurant. Keeping the same name feels misleading, especially since the experience is now a far cry from what it once was.

Quick Summary:

If you’re looking for an overpriced version of Mango’s (whatever your opinion on Mango's are), this place might be for you. Otherwise, I wouldn’t bother — it’s just not worth the money, and I won’t be coming back anytime soon.

Detailed Summary:

Food I really wanted to rate the food higher, but I ultimately gave it a 2. The flavors are still decent, but the portions are laughable for the price. For (one of the many) example(s), a dumpling dish costs £14 before tax, and you get only 3 dumplings. That works out to £5 per dumpling — and honestly, they aren’t even that special. The portion size doesn’t match the price at all, which is really disappointing.

Service Service was another letdown. I was torn between giving it a 2 or a 3, but after considering everything, I went with 2. The service was slow, and it seemed like the staff was overwhelmed. We waited 10 minutes before anyone greeted us, another 10 minutes for menus, and then another 10 minutes before we could even place our order. We also waited a full 30 minutes for drinks — just a bottle of wine and some tap water! There were only 4 waitstaff for over 10 tables, plus they had to juggle reception and bar duties. It really felt like they’re understaffed, which is probably an attempt to cut costs, but it doesn't justify the high prices (then!). That said, 2 of the staff members were genuinely nice and did their best, which is why I considered giving them a 3.

Atmosphere The atmosphere was a bit off. It wasn’t as lively as it used to be, and half of the space was dimly lit and felt abandoned. It just didn’t have the same energy or charm it once had. I really miss the vibe it had before, but now it feels much more like an afterthought.

Overall, I’m just really let down by the changes. The food, service, and atmosphere aren’t what they once were, and with the current pricing as well as quality, I can’t...