Costa Coffee — Restaurant in Southampton

Came in here a little while ago to get a quick take away coffee. I had my dog with me (small, jack russell cross), she is very well behaved and trained, was on a leash and sat next to me while I was ordering at the till. The young gentleman who was serving me didn't say anything and got on with making my order. Suddenly another staff member appered and in a very rude manner told me I need to leave the shop imiedietly, because I have my dog with me. I pointed out that there was no information on the front of the shop not allowing to take a dog inside, there was nothing outside the shop to tie the leash to and that the other staff member who took my order didn't say anything about that, not to mention I wasn't planning on sitting in and on this point my order was nearly ready. In response this person told me that they are the shops manager and I need to leave without my order and proceeded to on this point shout and insult me which I think was not only unnessesery ,but unacceptable. I left and stood outside angry (and without a coffee I paid for ) when the young guy who took my order run outside to give me my order and apologise for the entire situation. Needless to say I will not come back as frankly it was a horrible experience, junior staff members should never have to apologise for the actions of a shop menager and it's just overall shame as I used to come to different Costa shops, but this situation left a bitter taste and I would rather spend my...

Expensive toasties, all food and drink was served in disposable cups and bags... Staff talk to you like you're stupid, I may have grey hair but I'm not an imbecile, talking to me in a patronising way, just because I didn't have my app to hand, I was literally coming out of a migraine and needed something to eat before we went to the theatre, I was slow to find my app, and she was hurrying me on.. Then telling me how to use it! I repeat I am not an imbecile and didn't like being spoken to as if I was a halfwit... Made me feel awkward and embarrassed. She even questioned my choice of 2 toasties, I bought a ham and cheese for my husband and a plant based ham and cheese for myself, she waved it in front of me and said ' do you know know you have the same flavours but different types'? Yes I do, I replied I'm vegan! She said oh I thought you didn't know they were different.... The pointing at the terminal tapping it to demonstrate how to use my card.... Oh my God! If I wanted to be humiliated, made to feel old and senile I'll be sure to visit southanpton costa...

After a disgusting cappuccino in the Starbucks on platform 4 of the train station on my previous visit to Southampton, I arrived far too early for my train connection to Christchurch so I approached the ticket guard who then kindly let me out to visit this coffee store across the road,

WHAT A DIFFERENCE,

I was served by a very friendly young man who then made my medium cappuccino with an extra shot to perfection, sadly I had to have it made in a takeaway cup due to their dishwasher being broken but I was happy as it was spacious, clean & tidy inside with both indoor and outdoor seating, plus the food that was on display looked very edible, I can't wait to return when I am next...