TGI Fridays - Southampton Retail Park

We just visited 'Southampton Retail park TGI Fridays at 5pm for my daughters 7th birthday. This turned out to be an extremely poor visit in which I will never return again. I will list the following issues in the space of just over an hour stay 1- The starters and main courses all came out together! Even though it was specified to be seperate 2- One main course was not ordered which resulted in a delay for a person to have food 3- No dips where offered at anytime 4- Second drinks order was very slow for the kids 5- Our empty plates remained on our table for at least 15/20 minutes The last points are what made this visit EXTREMELY AND UNFORGETTABLE UPSETTING 6- I brought in a lovely unicorn cake for my daughters 7th birthday. I gave this to the waiter who was aware due to prior booking. When I asked the waiter for the cake after a very long wait clearing the tables. He said yes. He cleared only 1 table and left the kids and disappeared for a good 5/10 minutes. 7- During this wait my husband cleaned the kids tables encased they came out singing as we didn't want a mess in front of them. 8- The manager came over and explained had been squash in the kitchen and was damaged. I have pictures to show how damaged it was. I could not deliver this to my daughter. She chose this lovely cake and now it was ruined. 9- The compensation for this awful situation was a 10% discount on our bill. Not even to make up some desserts for the kids and still sing happy birthday. It was very much of take it or leave it. I will not ever return to this place and will freely tell people how poor the service is and that they ruin kids cakes with no care to rectify the situation.