McDonald's — Restaurant in Southampton

The West Quay Retail park McDonalds is a usual haunt for me if having to work the weekend and I appreciate that’s it is a busy location due to all the lucky people departing and arriving for the ships. With this is mind I kind of assume it will be busy and the staff are under a lot of pressure to fulfil orders and get orders out to waiting customers. Today was not a great day for McDonalds for a number of reason highlighted below. So my usually for a McDonald breakfast is the double sausage and egg McMuffin meal with a latte. Today’s picture shows what I got. I’m confused as to why it’s so greasy ??? I always order with no butter, it’s a child hood thing never liked butter but that’s a different story. So it’s not the butter and heat spilling out. I’m not sure what it is but I am sure of something, it certainly puts me off eating it! This isn’t the first time I’ve seen this either, whilst other times it has been perfect. The coffee was also off, with a real bitter taste which is often associated apparently according to my daughter, as they milk being heated up too much, but this can’t be the reason as it comes straight from the machine with no input of heating the milk. Staff - in a busy McDonald with lots of people you really need to have someone who has a voice! I feel that there needs to be more resources (staff) on getting the orders out. The order screen was full of orders completed and one poor person trying to get them out is unfair to them as has me and other customers waiting a long time to collect our orders.

I’ve marked atmosphere as a two star because hungry people waiting = grumpy people especially when it’s heavy rain outside!

I’ll see what the food is like next time I come for breakfast, however if it’s still what I got today I might very well give McDonald’s a miss...

Was joking around about this experience with my mates recently. It actually happened about 4 years ago but decided to let everyone in on the joke that this establishment and it’s terrible night staff (probs all sacked at this point… let’s hope judging by the service). I made an order of over £10 (after a long night of drinking it was needed) and was promptly given my receipt. I still hadn’t had my order number called out for being ready after about 10-15 mins so I politely asked one of staff members behind the counter if my order was almost ready. The staff member then took my receipt and said she would go and check for me. After a period of time she came back without my receipt and continued serving customers. I then politely asked another staff member closer to me about my meal, what then proceeded was the worst customer service of all time where the staff members got very aggressive towards me (even after a night of drinking I’m always very nice and don’t demand things) which unprovoked and called me a liar and told me to get out. When I then raised my voice while still remaining calm I asked them please check again somehow. The bouncers then proceeded to chuck me out of the McDonald’s after the staff asked them to. So my main advice is I can look back on this with rose tinted glasses and joke about it but in reality this place is a joke in the evening...

I placed an order with Uber Eats, the delivery driver arrived with two bags and we took the order. Upon opening the order we realized half the order was missing. I contacted Uber Eats and they stated I am not eligible for a refund. We phoned the driver and he said they only gave him the bags we received. Rather angry with this, we tried to phone the store but no luck, so got dressed, de-iced the car and drove to the store. The person I spoke to said he would get it sorted by replacing our whole order (the food we received was also partly wrong) and would issue a refund on their end via Uber Eats. The guy came back and said his manager said no, they will not be doing this as its not their problem. I asked to speak to the manager and he said they give the food to the delivery driver and it's no longer their issue - even though the delivery driver stated he was only given what we received, meaning McDonald's would be at fault. I've been trying to contact Uber Eats but with their support via the app saying I'm not eligible for a refund, I don't have much hope. Meaning they've taken money from me, not delivered what I have paid for and both parties are refusing to cooperate or rectify this. I know it's only a McDonald's food order but it's very much the principle and terrible service in both companies that has effectively left me being...