Costa Coffee — Restaurant in Stockport

I have been visiting this Costa for at least 13 years maybe more. I have always enjoyed the quality of the coffee but a couple of weeks ago I was visiting Costa with my daughters and just as I had given my order I received some unexpected news via a phone call and i had to leave the store to continue the conversation. Whilst i did this my teen daughters stayed in the store where two members of staff kindly continued to serve them their drinks and get them seated. When I returned into Costa, the two members of staff could see i was overwhelmed and offered kindness and helped complete my order. Today I revisited the same Costa and was greeted by the same members of staff who remembered who I was and asked how things were and said they had been thinking of me. This absolutely blew me away, Costa management and head quarters should be so proud and honoured to have such kind and caring people working for their company, the names of these very special people are Nikki and Amy. Thank you to these ladies for showing such compassion, your moment of kindness and giving me your time has filled me with such positivity and strength. I had to write this review especially to say thank you. I would also like to mention Sophie who is an exceptional Barista and always makes me feel very welcome. I love this store. You have a great team,...

I frequently come here for coffee to read and work, needless to say I often return. This is an open plan store with lots of windows and natural light (which is a huge positive for me). The store has outward facing stools set against the entrance windows and comfortable chairs dotted around the rest of the space with ample room between tables. The staff here are great, which sets this costa apart from its more stockport central counterpart (in my experience). This store is busy, subject to the usual hectic peak hours of lunch and morning that other coffee shops are, after 3pm it becomes quieter and has a more relaxed atmosphere. Staff are usually rushed off their feet when I rock up at busier times, but always good company when they have time to breathe with a lesser customer footfall. As far as the coffee and other consumables are concerned, they adhere to the selection and standards that you would expect from a Costa store - As far as Costa’s coffee goes, I am aware of my expectations of the brand and although some independent’s blend of coffee can be nicer, I usually receive a very consistent coffee from this store and very rarely...

Awful staff. Went on 28/03/22 and they were short staffed with only 2 people, which I totally understand makes it a lot harder. The older woman was incredibly rude. I asked if there were any napkins etc to wipe the table with and she said she’d be over in a minute. We waited a few minutes and because she was busy didn’t know if she’d forgotten and so my grandmother just asked again if there were any napkins we could please use. I knew that she was so busy and that we were pestering her and so I apologised and said i know I’m sorry when she came over and went ‘I can’t do 12 jobs at once.’ She then went ‘you don’t need to be rude about it’! We were both in shock! I said she wasn’t being rude thank you very much, she was just asking! If they’re such short staffed that employees are snapping at customers then they shouldn’t be open! Disgusting behaviour and a large number of the tables were filthy so yes that is a job you need to do! She needs to get a grip of her attitude and get some...