Pizza Hut Broadstairs — Restaurant in Thanet

Management have a poor attitude! We used to use Pizza Hut a fair amount but won’t use this one again!

After receiving a poor order swimming in grease we phone and explained we were unhappy with what we received. We were offered the food to be re sent, or to have the order put into a book for us to order in the future free of charge.

Phoned today to get our free order. The manager advised he was working that day but didn’t remember. He then went to check said ‘book’ to advise there was no note of our free order then went on to say “we don’t give away free food. If you’re unhappy with the food we would have collected the order or re sent it”

After a lot of back and fourth I was eventually offed part of the order but by this point I was sick of his attitude! Manager was rude and unhelpful.

The bad food was not the problem as it happens sometimes. Management...

This is the first review I have left for any organisation on this platform, so I hope that emphasises the review - the food is great, the atmosphere well, as I get things delivered can’t really comment but will surmise it is top notch.

The main reason for my review however is for the wonderful staff member Spencer, he exudes such a happy presence, greets you with a genuine smile and really puts the customer first. These things may seem as a given, but as someone that works from home and gets deliveries daily Spencer is in the top 1% of delivery staff, it may seem a small part but these are the parts that matter and as I don’t get deliveries from pizza hut often he is my window into the company and a shining...

Not sure about the food as only just ordered but to be honest they way that my husband was spoken to on the phone I do not care if the food is good called up to make an order for delivery and someone answers not even a hello welcome to pizza hut asked to place an order for them to say I can't do that will have to get my supervisor this lady comes on the phone and well she sounded like she didn't want to be there let's put it that way so rude it was unreal it just sounded like we was not worth her time speaking to and we was an inconvenience to what she was doing before she had to take are call never again will I be using here avoid like...