KFC Stretford - Chester Road — Restaurant in Trafford

I have been using this Kfc for several years and I had the most worst experience as the chicken was very dark, overcooked and also burnt. The taste was horrible. Nowhere near KFC standards and quality that me and my family have had in the past. I brought this to my children who were very upset. Had a bite and would not eat anymore. I rang the restaurant several times to complain but no one picked up the phone. I am very upset as I have done a 12 hour shift at Work and bought a bucket home for my children that tasted awful, hard and overcooked. When I went to return this bucket with nine pieces because five went in the bin the manager ask me, what do you want.? So I replied by saying a full refund and she said I can not give you a full refund I can only give you a partial refund because there are five pieces missing. So I explained to her that I’ve gone home sat down, ready to eat my KFC. I’ve come back after an hour. Try to ring you several times for my inconvenience you are giving me a partial refund. Are you for real? And she replied by saying, that’s all we can Do. . She was very disrespectful with a really bad attitude With no experience to handle this situation. so I just left the piece of chicken on the desk very disappointed. I feel this could of been handled very easily if it was not for this manager with a massive attitude no experience. You can sell the rest of the stuff, they’re actually disappointed on how she handled...

Absolutely terrible dont go here if it was the last place on earth to eat at I'd rather starve approached the counter ordered my food which was a big Daddy meal didn't get all the items that should have been in the meal so went back and asked for the missing items also noticed that they had given me a small bag of chips when I complained about the chips and missing food I asked the woman at the till if it was a normal amount of chips they were giving she replied with it should have been large she said that in a way as if she did that on purpose anyway so got my food and went down the road I'm parked at Tesco open my burger up and there was a big black piece of bacon and when I mean black I mean sky colour black so went back and the manager was on the till then and we ask her if it was acceptable to be giving out a burnt black piece of bacon she reply with no I then said but you did it anyway so we got our money refunded although I'm not happy with the way staff with treating us as customers also extremely understaffed food quality is poor like really humanity have we really got to the point where the standards are that low where you get a burnt black peace of bacon please for your health and safety do not visit this place personally I think this restaurant should be closed down I've been multiple times to this restaurant and the food quality has got were even worse every time I've gone there this was by far the worst I've seen it...

I recently visited the KFC branch on Stretford Chester Road, Manchester, and was left extremely disappointed by both the food quality and the customer service.

I had ordered a wrap, which did not smell right and was clearly not fresh. I returned it without asking for a refund and politely explained that I would happily pay for another one as long as it was freshly made. Instead of addressing my concern professionally, the staff member serving me went to the manager (female), and shockingly, they both laughed.

When I questioned them, they continued laughing and told me, “This is what you can get from KFC. If you want freshly made food, go and dine in somewhere else.” I found this response incredibly rude and unprofessional.

When I asked for their names, they both refused to provide them and also were not wearing name badges. making it impossible to identify them. I even made it clear that I had taken photos of the staff, but their response was, “Do whatever you want,” which you can see from the photos I attached.

This kind of behaviour is completely unacceptable and not what I expect from a brand like KFC. I will be sharing this feedback publicly and sending it to KFC Head Office in the hope that proper action will be taken. This is what happens when franchise standards are not monitored properly. Customers deserve basic respect and fair treatment, which were entirely lacking in...