Harris + Hoole — Restaurant in Uttlesford

A train wreck. I had the misfortune of spending 30 minutes of my time in this hole from hell. In this time frame they managed to fail my order and throw it away, to drop a full tray of glasses and to drop a full bottle of milk pouring it all over the floor. These were three separate events. Getting back to my order, I waited patiently and listened carefully for my number to be called. It was called only once, it was the drink, but they never called it again for food. I noticed they were calling a couple times a similar number 253 instead of 234, with no success, but I didnt bother as it was not my number. After 30 minutes I asked at what point the order was, and I was attacked by the waiter who insisted he had called my number so many times. He didn’t. He also accused me of not hearing because I had my ear pods. Funny thing is that I wasnt listening to anything with my ear pods, I was just wearing them, everyone knows that there is no internet at Stansted! And regardless, I could hear all the numbers that were called, to the point that I clearly remember a 253, but mine was only callled once for the drink, never for the food It’s ok to make a mistake, but it’s not ok to be attacked and accused of not listening. Long story short, they had thrown away the food already and they didnt offer to refund. The blond male tanned waiter was the worst offender. Just a note to the employers: this place is clearly over staffed and yet there is no service whatsoever, and if they can afford to pour milk and to throw away food with such light heart, they are definitely also over paid. For everyone else: avoid...

The café is at the entrance of the airport. It is right next to WHSmith’s. We always grab a coffee or a tea when we taking our flights from Stansted Airport. Even during summer busy seasons, the café we’re still have seats for passengers to relax a bit before their flights.

It is easy to order here and the price is slightly more expensive than outside of the airport, but it provides relaxation during the hectic times after you order.

You just find a seat and there are sockets and USB sockets for you to charge your devices.

They also provide sandwiches and some hot food though. We haven’t had any food here yet. When you order and sit down, the staff will leave you enough privacy and space to do your own work.

If you are ordering anything here, you can give the staff your water bottle to fill in with tapwater, so you can skip the queue at the airport’s water fountain.

It is a very kids friendly café when the airport waiting hall is too busy. Come here and grab a coffee. Let your kids stay away from the overwhelming environment. There is enough space for your pushchair and luggage and they also provide highchairs. We joke about it that this is our lounge.

The staff is working quite hard here. It is recommended to pick up your own rubbish...

I ordered a bacon and coffee sandwich, the staff were extremely rude and were talking to each other while people were waiting, the sandwich smelled awful after it warmed up, anyway I tried one bite and went to return it and the waitress told me the bacon smelled because is heated ... I'm very sorry, but it's not the first time I eat bacon and the bacon was spoiled ... Then she said to me with his hands folded under the apron, do you want anything else and I took a muffin, there was no such thing as an apology and whether the price of a sandwich and muffins is the same ??? I waited for the coffee for 10 minutes when there were no people to wait and only when I went to look for it was it given to me.. There were quite a few free tables, but all of them were dirty, during the time I spent about 30-35 minutes, twice they came out to collect the plates without wiping the tables, apparently they have not heard of disinfection, the employee who picked up the plates from one table wiped the crumbs with her hand, pushing them to the ground. After I asked if this is how they clean the tables a boy came out and wiped them with detergent ..... I don't think I would use your services a...