The Kings Head & Bell — Restaurant in Vale of White Horse

Went in to do some work on my laptop and went to the side glassed area where the interactive darts and big screen for sports … sat there working and all I could hear is a young female wearing a chequered shirt and black t shirt underneath! She had reddish/ dark black hair and she was swearing using extreme offensive language at the chef over the pass, she was very loud …. Not what I’d expect to hear from a young woman ( certainly not a lady ) I was going to invite friends for lunch but couldn’t bare hearing her type of language anymore … such a shame as the concept and venue is perfect !

Retraining is needed for this individual, on a positive note the young lady all in black her served me first was professional and extremely attentive … (as an experienced cluster GM myself I hope this feed back will help this site going forward.)

Such a shame as I’ve been into a couple of #urbanvillages and loved the vibe … ps Watling Street Urban...

It's a lovely looking pub. Renovated really well. The food is distinctly average though. They have gone for basically burgers and pizzas. I had a burger and it was really nothing special. I don't think it's worth the money. I would also prefer a more varied menu with better quality food. I wouldn't choose to eat here again. On this occasion the pub was chosen by my friend. Presumably because it does have a good selection of vegan meals... Although the vegan cheese used is apparently not very nice. Also we didn't realise we were meant to order at the bar. We arrived and asked where our table was but we were not given any menus or advised how the ordering system worked. Seems as if they have done everything they can to make things easier for themselves... Easy to cook burgers and pizzas and ordering at the bar. But the prices don't...

The food we had was really good and atmosphere was good considering COVID restrictions. Towards the end of the night we were served by two ladies who very professional and attentive. However one staff on shift on this occasion was rude, abrupt. Secondly using the pub app to complete our order one item was not available therefore our entire order had been cancelled. Others at our table received their food and drinks (20 mins later), at this point we were told our order was not processed and had to be resubmitted. The one item that was not available could have been taken off the order and replaced with another and the difference paid rather than the whole order been cancelled.

At the time of writing this review it would appear I have also been charged for the accepted and cancelled transaction. The bar staff told me this would not...