Big & Tasty — Restaurant in Wales

The RUDEST customer service I have ever received. The app told us it was accepted and the order was placed. This was at 5:30. The order said it would be here at 6:45 over an hour later (8 o clock now) no sign of food, baring in mind we have ordered from this place before and we call the shop. The app said that our food was delivered which it wasn’t. We called and they said they never accepted our order. They did or it wouldn’t be saying delivered. My dad called and was rudely hung up on after nicely trying to explain what’s happening. Then she hung up on me. I’ve had a long day today so I decided to call back to be hung up on again and told multiple times that they don’t deliver to my address but have done before, that they never accepted the order, even though it went through even though I have emails and screenshots of the accepted order. Still have no refund yet and it’s now 8 o clock and will have to sort something for us to eat now. She hung up on me a total of 3 times. I will admit the last time I may have had an attitude. If I could give less than one star I would. Absolutely...

Ordered through just eat ,but never confirmed or delivered took over an hour to be told that actually there was a technical issue and reorder, well NO I will not reorder, ive done 12 hour shift and back in work tomorrow bearing in mind the clocks go forward so I'll have to be up an hour earlier at 4am not 5am . I will not order from big tasty or just eat again and this is not the first time I've had trouble with delivery times from these guys. And I didn't wait an hour to contact you ,I contacted you 40 minutes after I put the order in ,but that was after I had contacted just eat after 10 minutes and they said it will take 15 minutes to come ,so when it got to 40 minute I...

Apparently this place is owned and run by the former owners of the Oriental Buffet that had many a successful year down Pontypridd, if This is true then it makes perfect sense because the food, the service, the price and the quick delivery go hand in glove!. The food at oriental buffet was very much fantastic and flavoursome,as is this!. I have nothing but praise and positive feedback for This place all round!. fantastic value for 💰, excellence in taste and a swift effective service (delivery included!)....