Brød - The Danish Bakery — Restaurant in Wales

I was bullied by a waitress - avoid at all costs.

Brod was our regular for our group of 10. Until yesterday when a server named India (dark hair, blue eyes protruding bottom jaw) was unbelievably rude which shocked our entire group, forcing me to leave the premises and with the rest of our group vowing to never return.

As we were a big group we asked to move two tables together. When doing so, India marched to us and said "I'm going to stop you right there, as you did exactly what I told you not to do we can't get through you have to move." Extremely rude, abrupt, confrontational and completely unnecessary. I then moved the chair and didn't look at her as I knew she would be even more irate then she genuinely announced in front of our entire group: "There is NO reason to look at me like that and pulling those faces" bear in mind I deliberately didn't make eye contact as she was such a handful to begin with.

It ended by me defending myself and her talking over me and one of the girls in our group coming by my side and telling me to leave it as India was not backing down. I got extremely embarrassed and left as soon as I could leaving my entire coffee without touching it.

When speaking to management, her first response was "India is not usually like that". Every time I've come in as a regular she has always been rude and extremely entitled.

I do not believe that my conversation with management will result in action being taken, especially as the owner lives in Denmark. That one member of staff had cost Brod roughly £3360 in missed renevue alone (12 coffees at £5 roughly x weeks in the year as we went there religiously every week).

My hope is to warn people about the service and that they promote and employ a bullying type mentality of staff and for something to change. Please do not go here and to the senior members of staff at Brod, I ask you to take serious consideration into removing India from your workforce.

I am more than happy to provide any kind of contact details from other members of my party who witness the shocking attitude of India, please don't just take my word for it, take 8 other people's who were all left speechless consoling me by her...

Been meaning to visit it for a while, and today it happened! As a group of three, we visited around about 1020. Inside, it has about ten 2 seat tables and was a bit busy. I was happy to just get a takeaway, however the server said they were happy for us to join two tables, which we did.

Our order consisted of 2 tomat og oste snegl, one custard spandauer, one jam spandauer, one kanelstang, one Æble snegl, two pots of tea and a mocha.

Food was served up quickly with the drinks following soon after. Food wise, my two snegls were flaky, full of flavour and lush! I was gutted though when I sampled some of the tomat og oste snegl, which was super moreish and the cheese was amazingly zingy.

We spent a good 40 minutes in a very friendly and chilled place, and will be attending again to try more Danish pastries. I also bought three more tomat og oste snegl and a mad brød (pepperoni) to go. I'm so looking forward to trying...

This place is really nice, it's a little busy sometimes, but I've never felt it was too packed. The interior is cosy, without feeling pretentious. The main reason to come here is obviously the baked goods, which are excellent, they have a reasonable variety of both sweet and savoury good to eat in, or take away. They also sell loafs for home use.

My one gripe is that all the items are listed in Danish, which makes the place feel authentic, but can leave the customer a little confused as to the contents or pronunciation when asking for said item. The food is displayed in the window so you can spend all the time you need deciding which one you want.

It is also a little expensive, but really that's expected with a small...