Cadwaladers — Restaurant in Wales

Reply to Owner

Sunday 9th check your cctv all you want, 1 person serving, he was busy with a large drinks order, asked if anyone else was serving he advised he was on his own ? I was there when I took the photo ?

So the honest review stands, product was ok service and price was not.

Also your card reader should be positioned so your customer can see the price being charged ? Not sitting flat on the counter where the cones are where it can’t be seen ? And you should also automatically offer a receipt when taking a card payment ? It’s not the customers job to ask for one ?

Called in for an ice cream for my grandson 1 person serving in the whole cafe ? While the product was ok the service was diabolical unacceptable slow ? Need to invest in some staff ? When you’re charging £4 for a single scoop ice cream ? And provide no service to warrant such cost ? Very disappointing experience, if it wasn’t for my grandson I would have walked out, will definitely not be returning any time soon ? Unsure why it’s rated so highly ?? Overpriced with no customer service should...

We returned to Porthmadog after a number of shops were, understandably, closed on Sunday when we first visited. But after having a look around, we decided to stop off somewhere for a drink and a piece of cake. There are a number of cafés in the town, but this one seemed the best of all. The lady who served us was really pleasant, and there was a great selection of cakes for those with a sweet tooth. There are also a number of things one can have from the menu, from milkshakes and waffles, to sandwiches etc. I managed to nab the last piece of rainbow cake, which was delicious and a perfect treat, along with the silky hot chocolate. We were lucky to get a seat, as it was already fairly full and once we'd found a seat on the comfy sofa, there were more people coming in, so good thing we came when we did! A lovely place to stop off for a while after a walk around town, for something to eat or a sweet treat and a hot drink. Definitely a thumbs up...

Never have I experienced such appalling service. Entered the Porthmadog branch intending to treat my family to an ice cream treat, and after seating the family and approaching the service counter was told abruptly- were not cooking now. Taking this on the chin as I just wanted ice cream i said that I just wanted to order some ice cream. I was then taid to go and wait and they would be with us to take the order. After waiting for over 10 minutes- watching the colleagues shuffle around more interested in their personal conversation than serving us, the colleague who told us to wait came across, looked at us sat there waiting, huffed and sat down to do who knows what on her phone. I was by now very unhappy, we were ignored by everyone there and then further ignored. I expressed my unhappiness and took my family away. Suffice to say we won't be coming back.

I strongly recommend against a visit to...