Y Llong / The Ship Inn Porthmadog — Restaurant in Wales

Should be a pub not a restaurant,starters went wrong, mains went wrong, drinks went wrong, we kept wanting to give them the benefit of the doubt but when there is multiple mistakes... We unfortunately wouldn't come back. To start, the ribs starter came still frozen and had to be sent back. While the rest of us were eating our starters a waitress attempted to clear the table even though we hadn't finished and then we were waiting a further 20 minutes (45 min after ordering) for the ribs to arrive. They did apologise and comp the ribs starter(we had to remind them of this when we went to the bar for bill). For mains, I believe they overcompensated on the frozen starter and all the mains were burnt, extremely piping hot and the ale pies were burnt through from the bottom and tasted like burn which is a real shame and both of them didn't finish. The canneloni was again extremely hot that after everyone had finished their mains, it was still steaming and too hot to eat. They also forgot the sides with the mains and we had to remind them twice. We also find the order drinks at the bar a weird concept as it is the same waitress that you have to wait for after she has just delivered your meal. And then they pour you the wrong pint too.

The bathroom facilities also had no lock in the door and could do with a clean. The restaurant itself has rubbish on the floor and bar counter, and for a quiet night it should have been tidied.

In our opinion £113 down the drain and left...

We booked a table for 2 consecutive nights as we’d been here previously about 8 weeks ago and had a lovely time. We arrived early and ordered drinks, asked for the menus and were told that they’d be brought to our table. 30 minutes later after asking again the menus arrived. We ordered our food and after entering the pub 75 minutes earlier and watching others arrive after us, order, eat their meals and leave the place, I asked why we’d been ignored for so long? The girl behind the bar was very apologetic and we don’t blame her at all. We realised then that the owner a guy called Rob, who was sitting behind us for most of the evening and was keen to apologise, whilst sitting on his backside, clearly watching his staff struggle, it all felt completely insincere and insulting. We refused our food which had miraculously appeared just after complaining, I would never eat food from a kitchen after complaining and so we left. We offered 2 or 3 times to pay for our drinks and they refused to take our money. To treat returning customers as this is demeaning and embarrassing and we won’t be back. The real issue for me was that having taken insulin 20 minutes after ordering our meals, we had to leave to try and find some food before I developed a...

had an absolutely fantastic experience at this pub – from start to finish, it was everything you could hope for and more. The atmosphere was warm and inviting, with a cosy interior and a lovely outdoor area perfect for relaxing. The food was exceptional, with generous portions and a great selection of both classic pub favourites and more refined dishes. Every meal we had was cooked to perfection and packed with flavour.

What really made the visit unforgettable was the staff. From the moment we walked in, we were greeted with genuine smiles and made to feel completely at home. The team were attentive without being overbearing, always checking in to make sure we were happy and had everything we needed. They struck the perfect balance of being friendly, professional, and approachable.

The service was quick and efficient, even when the pub got busy – which says a lot about how well it’s run. It’s clear the staff genuinely care about giving guests a great experience. It’s rare to find a place that gets everything so right, but this pub absolutely nailed it. I can’t recommend it highly enough and will definitely be...