Coffi Lab Llandaff — Restaurant in Wales

I mean….. it’s ok…….

Busy, but we still found a table and chairs no problem, service was quick, facilities were clean and we love the dogs 🐶 food was great! What you do for Guide Dogs is fantastic.

However……

I have consumed more coffee than I should ever admit (especially to my GP), but the barrister staff need more training or experience. My coffee was burnt (the milk) creating that almost sour after taste in your mouth. It’s lucky they give you free bottles of water to wash the flavour away.

The staff need to understand the difference between good customer service, ideal chit / chat and social filters. I was stop by a male employee (stature of a jockey for reference) who made some comment on my T-shirt choice in a a negative fashion! After seeing my obvious facial expression he immediately said “I’m joking” - to which I responded with “you have an odd sense of humour”. Before telling me that he collects “skulls”. Not that I asked for that information not cared about his personal interests.

We come to a vendor such as yourselves for a “product” being food and beverage, along with good customer service. Basic inter personal skills and manors as well as being able to deliver a satisfactory good cup of coffee are the fundamental essentials for your business and on my visit you failed on both.

Training,...

A perfectly fine coffee shop in a nice spot in Llandaf village high street. It’s very popular/busy. Plenty of space inside and it feels bright and airy. Lots of tables and they’re not too close together either.

Service is queue and order, then wait to the side for your drinks (it’s the same whether you’re taking your drink away or drinking inside). There can be quite a queue as it’s popular. If your food’s being prepared then they’ll bring it over to your table.

It’s dog-friendly with a little menu of dog treats, so there’s lots of dog walkers there. They do have house rules for dogs by the entrance, which is sensible. They collect for guide dogs which is a nice touch and there’s a charity board too.

They have decaf coffee available. The morello blondie I had was really nice. The traybake cake slices are on the small side, but that...

This is a very popular branch of this new chain. And it's my local one. Many people seem to like it. But, for me, it's just too busy, too loud, too crowded. It's like one big loud party. I guess it's not what I look for in a coffee shop. The furnishing don't absorb any of the echoing sounds and I find it hard to think and relax in this branch only. The rest are more peaceful. Think of it as Paddington Station!

Coffee is OK. Cakes and snacks over priced! Staff seem frantic

Not such a great service in here when it's busy at weekend. Pastries with meat labeled as cheese and touching other vegetation food. Assistant wasn't interested when I said I should be on separate plate in...