I mean….. it’s ok…….

Busy, but we still found a table and chairs no problem, service was quick, facilities were clean and we love the dogs 🐶 food was great! What you do for Guide Dogs is fantastic.

However……

I have consumed more coffee than I should ever admit (especially to my GP), but the barrister staff need more training or experience. My coffee was burnt (the milk) creating that almost sour after taste in your mouth. It’s lucky they give you free bottles of water to wash the flavour away.

The staff need to understand the difference between good customer service, ideal chit / chat and social filters. I was stop by a male employee (stature of a jockey for reference) who made some comment on my T-shirt choice in a a negative fashion! After seeing my obvious facial expression he immediately said “I’m joking” - to which I responded with “you have an odd sense of humour”. Before telling me that he collects “skulls”. Not that I asked for that information not cared about his personal interests.

We come to a vendor such as yourselves for a “product” being food and beverage, along with good customer service. Basic inter personal skills and manors as well as being able to deliver a satisfactory good cup of coffee are the fundamental essentials for your business and on my visit you failed on both.

Training, training, training.