Domino's Pizza - Abergavenny — Restaurant in Wales

Ordered a £4 peperami wrap, which looked tasty in the window advert. The chap at the till was very polite - he took my payment and then proceeded to move from the till to prepare my food (I watched through the glass from the entrance) - he did not don gloves, simply started preparing my order. Mid wrap, a lady and her son entered the establishment and he immediately stopped, returned to the till, clapping the flour off his hands and proceeded to handle everything around the till casually before again returning to preparing my wrap. I immediately asked for a refund, which he did not seem surprised about. I asked him outright if he was aware of health and saftey preparing food - he insisted he washed his hands before he started, which I knew he did not and besides, if he did, there was no excuse to stop midway and serve someone else inbetween what he was doing. I watched all through the process of ordering - it made me feel quite sick and I completely lost my appetite just thinking about what I could have eaten. No gloves, no concern, no apology. I am so disturbed by what I witnessed, that I will never order fast food again. I do hope I receive my refund as it is still absent from my bank account - but if it cost me £4 to never eat from a Domino's again, it was worth every penny. Does nobody actually care about contamination? For all I know, that lad trying to prepare my wrap could have just been to the loo before I...

APPAULING CUSTOMER SERVICE. The so called "Manager" Neil hasn't got a clue how to treat people so not sure why he is in that position or even has a job there at all. They have got my order wrong on sevral occasions & the last time he said I could have a free pizza & a free side. When I called up to claim it he told me that it had already been claimed which it had not. I asked him to tell me when it had been claimed but he wouldn't answer me - I wonder why? He then told me I was welcome to complain as he said he knew that I probably would as he knew what kind of person I was! Can you believe that anyone in such a place would talk to a customer like that? Ah but I guess it is Dominos after all so they obviously care more about their erroding profits (due to all their constant mistakes AND EXTREMELY POOR MANAGEMENT) This poor excuse for a human being has never met me before so how he can say he knows me is beyond me.DOMINOS ABERGAVENNY NEEDS A NEW...

woudnt bother, if i could put 0 stars for service i definitely would! been waiting over a week now for my refund! the guy at the till barley spoke a word of english, and was very rude. we ordered chicken strips, and they told us it would be 15 minutes. time went on we went in after 15/20 minutes they said be 10 minutes, 10 minutes later we went back in they said THEY DIDNT PUT THE ORDER THROUGH!!! what a waste of 30 minutes!!! so we poliltey told them to F off and we’d have a refund! i rang them up friday just gone 09/08/24, and Alex said that the refund has been put through? but the guy who served us on 02/08/24 said it would take 3-4 days to come through. it’s now 12/08/24 and i’m getting rather cheesed off with this company. Alex also said that cos we requested a refund the money would’ve went straight back into my account and wouldn’t be taken, but the money went out on 06/08/24. where’s my...