Domino's Pizza - Cwmbran — Restaurant in Wales

I'm writing this as a former employee for the benefit of customers.

I've seen some ludicrous reviews here and hope to help you out with some behind the scenes information.

If you live in Caerleon you will need to order from one of the 2 Newport stores as you are not in Cwmbran's delivery range, also offers that apply in the Newport stores may not apply at Cwmbran stores and vice versa!

Always tell the person taking your order (over the counter or on the phone) if you have vouchers, then they can apply the correct discount to your order, do not expect the delivery driver to alter the price at your door. For the love of Christ this annoyed me so much when I got to various customers doors!

Cwmbran's layout is a bl00dy mess, the only place I've come across with a row of even houses ending in 13! Wonder why we got lost trying to find your address? That will be why! Try to give good simple hints in the comments section of your order if your address is difficult to find, it really helps!

The hours are long and unknown in this job thanks to zero hour contracts, therefore mistakes will be made! Make clear what your missing items are without shouting at the poor sleep deprived employees and some member of staff will send out some unfortunate driver with your missing items as soon as possible!

I don't know if this last one is still true or not but when I was still working there we had 4 mobile card machines to 15 drivers, so be sure to ask for a card machine with your order or the driver will not bring one with them. For us driver's a note on the pizza box stickers said PDQ if a card reader was requested, otherwise they would sit in their charging slots at the store, not much use to the driver or the customer if the need for one was not made clear!

If sporting events are on or it's Halloween or any other special time of year, quite honestly I would suggest that you don't order that evening, those dates are absolute bedlam and you are much more likely to be disappointed as it will either be wrong, late, or both! Remember other take away businesses exist and get a Chinese or Italian or Indian, anything but us! ANYTHING!!!

You will be supporting local businesses rather than another...

Won't be ordering from the Cwmbran store again, placed an order for collection (Which is 20 minutes away). Once back at home and eating the pizza I had noticed there was no sauce in the double decadence on both pizzas, literally bone dry, also the chicken kickers was the world's smallest. Called up the store to complain and was told that they ran out of the double decadence sauce, but was still happy to charge me an additional £3 for each pizza.

They didn't seem to bothered by this and there was a lot of shouting in the background. I requested that I bring back all the food for them to look for them selves and recieve a refund but I was told there was no need to come back to the store as they will put through the refund.

Called 2 months later to find out where mine redund was and told it'll be passed on to head office as they are the only ones who can sort out refunds. 4 months down the line, still no refund. So for this, you get 0 star rating and you lose a loyal customer.

Seems like you don't care about your customers or even take the time to remove items off the menu that are...

1 star, can't give any rating for the food because I never received it, placed my order last night, delivery time kept changing then all of a sudden the app said it had been delivered, had to ring the store to find out the driver couldn't locate a road that shows on every sat nav I've ever put it into, then went back to the store and put it down as delivered. I was then told, with an abrupt tone, that it will be sent again with another driver and will be ten minutes. I rand after 20 minutes to see where the driver was, to then get a more aggressive tone down the phone, then as I asked for a refund, they told me to hang on then slammed the phone a couple times then hung up, absolutely appalling, very rude I would not recommend anyone ever get a delivery from this place...