Espresso Lab — Restaurant in Wales

I came today and was served by a staff whose name I got but shall not mention here. She was very rude and bosy. Needs to learn to be more polite and calmer.

My friend and i came here thinking there would be some good vegan options with the big vegan sign outside.

I asked this staff what vegan milkshake option she has and she says the vanilla. I heard her and she repeated it 3 times before I could finish my question. I then asked what goes with the milkshake does it have vegan cream and she says no. Disappointed that you don't have vegan cream for your milk shake.

Then I asked if the white hot chocolate is suitable for vegans and she says yes. I asked again is the powder used for the white hot chocolate suitable for vegans and she said yes. I asked for if there was oat milk and she said no. So I asked for soy milk. Then told my friend I like oat and Soy milks. Apparently later your staff thought this was rude and told me aggressively. How is my personal preference of drinks an offense? Unacceptable for someone to say that.

I had the meal deal of the salad, crisps and drink. Apparently me asking if I could have a juice instead of the carbonated drink also your staff thought was rude. Again how is a preferred option rude or offensive? The meal was very boring and bland. The braised kale had it's rough stalks left on it.

I'm not certain if her behaviour was hostile as both my friend and I are not Welsh.

She told my friend that two of the Mrs Crumbs were vegan when they contain eggs and milk. It's written on the packs which my friend only noticed after she purchased and consumed it. We trusted your staff and she miss led her. She never apologised when raised with her instead of looking at the ingredients on the packs she goes and fetches 3/4 messy disorganised files with loose papers to verify. She takes the file at the back and returns them. It shows according to her that it had no milk. We pointed out the ingredients on the package itself states eggs and milk as an ingredient. She argues that the manufacturer gave her the list. This made me loose trust on if the white hot chocolate was suitable for vegans in the first place.

All there in those files is hand pen ticked boxes which she can easily go at the back and tick them. She lost our trust and she lacks integrity.

She speaks over you, raises her volume and dismisses what you say. Very hostile behaviour.

What would I like, an apology would be nice, improved vegan options, improved organised allergen/ingredients list for each item, staff trained to be...

Bought an iced coffee with oat milk and caramel syrup - cost £4.30 which I felt was a lot (all prices have been scrubbed off the board.) Unfortunately I think the oat milk has either been sat out of the fridge or it is off, as the drink has a very bitter taste and the milk is separating and...

Very friendly place with good strong coffee and agreeable banana cake. We went there because it was mentioned in a guidebook about Cardiff written by Peter Finch and his photographer, John. You can see some of John's photographs in the collage on the back wall...