Gerrards Confectioners Ltd — Restaurant in Wales

Decided to “treat” ourselves instead of opting for a well known cheaper pies/ pasty shop, am regretting that decision! £24 for two sausage rolls, 2 cheese and onion slices and one small meat pie, one latte and two cups of tea. Both slices were cold- shared this with the staff who began to dispute and argue the matter. My husband pointed out that we were not lying. The offer to reheat the slices came with somewhat resistance. Not once did they apologise for the standard and inconvenience etc. Miserable Manager delivered to table for the second time, she returned to the kitchen area and all staff broke out in laughter. Very off putting, unprofessional and quite frankly childish. One can only assume that the joke was in relation to the volcanic temperature of said slices! Would...

Though what i bought was very nice, the service was terrible. I bought my cake and pasty off the counter and I wanted to buy a coffee from the cafe section, and sit in and eat my food. But I was told I couldn't do that unless I got a refund from the counter and buy from cafe, because the prices are more in cafe then the counter. I showed my disapproval of that and I was told by the boss "it's because of VAT and that's just the way it is". What happend to the customer is always right! I'm local and will not return. Takes an age to gain a customer takes a second to loose one, they have just lost one! Told other cafes about this experience and they were shocked...

My experience with Gerard's was not a pleasant one. Ordered 2 of their steak pies and some cheese sticks all of which were ice cold. Not only that when we asked for a fork they said they didn't have any which is fine these things happen but then! When we asked to use to restaurant's forks to eat we were told that we can't use them because we're not allowed to sit in. Which we were not previously told. This left us feeling embarrassed and had a negative effect on the first day of our holiday in Llandudno. Will NOT be returning...