Kaspa's Cardiff Town Centre — Restaurant in Wales

St Mary St, Cardiff i really like kaspas but I won't be going this one again, Me and my girlfriend went in And we thought we would share what was going have , I'll was going get the cutlery myself for me and my girlfriend and they no u can't bring it to said need two set 2 me my gf and they forgot my girlfriend's cutlery so I went up and got one and someone said excuse excuse me we brought it all to you to the table in shouting way, nah I said you forgot my girlfriend because we like to share because new the portions going be big and we thought it would be romantic, just kill the mood, and so rude in there and miserable ghetts what did there think I've gone to do run off with cattery down street, and we hat to be told where to sit wouldn't have said anything if it was busy no one in there now I know why this on the weekend stick to one in Barry Ireland least they got a smile...

The service here is worth less than 1 star. It took 20 minutes to put a slice of cake on a plate and 40 minutes for them to make a waffle. It was very clear to see that of the 5 staff behind the counter not a single one of them actually cared, nobody was doing a thing. After 30 minutes of waiting, a blonde woman in a white top (everyone else was in black) finally began making something on one of the friers. We thought finally the waffle might be done...but no...she was making a pancake for herself and sat down 2 tables across from us to eat it. Food quality is mediocre. The pancakes are poor, the sundaes are fine and the pancakes are fine but the service is infuriating....

Popped in here tonight for a dessert on the way home from Pastures steakhouse. It was my daughter’s birthday and she fancied a Kaspers.

We went from first class service at Pastures, only to be greeted by a bunch of unprofessional, rude members of staff at Kaspers. What an awful place!

It was only 20:50, however, we were told by the members of staff that they were closing, despite opening times stating 22:00. I think they were worried they may have to do some work.

Glad they saved us from what would have been an awful experience for my daughter. If the desserts are anything like the customer...