Metchy's Cafe & Bar — Restaurant in Wales

I came here based on other reviews, and the extensive vegan selection. Rude, awful service, no matter if the food is amazing, leaving on the verge of tears is not worth it.

They were quite busy when I arrived, as could be expected. I had a heavy suitcase (coming from the train station) and the guy standing next to the door couldn't be bothered to open the door for me, he just watched me struggle with it.

Upon entering, he told me they were full. I saw two tables opened, so enquired. He said they were booked for 8, I asked if I could just sit til then and try something small. He said no. I then asked if I could order something for takeaway, as I really wanted to try the food. At this point, he shouted at me that they are full. I was confused, as it clearly states here that they do takeaway. I assumed he mis-heard me, as being full has nothing to do with takeaway. And asked again, you don't do takeaway? He said no, and again shouted at me. I left with tears in my eyes.

It's wonderful that you are busy and popular, congratulations. But there is NO excuse for treating people this way. Its very simple to politely explain that you are busy, to explain that perhaps your policies around takeaway have changed, or to suggest that someone make a booking and come back another time. Management here needs to assess the manners of...

Unfortunately I can't leave a good review and I won't be returning as the pizza base that was advertised as 'hand stretched' dough was a premade (likely frozen) base that was crispy and hard to cut through, but with an oddly chewy texture. Once it had cooled down slightly is was very tough and pieces could snap in half. If it had been made with fresh dough it would have been a 10/10 pizza as the toppings were very generous. The staff were friendly and efficient and there was a nice, relaxed atmosphere. However, being charged £13 for a premade pizza base (and the false advertising) is ridiculous. In hindsight I wish I had made the staff aware and changed my order; however, I was with friends who will be moving abroad soon and I didn't want to spoil one of my last visits with them, or waste time potentially arguing...

While Metchy's is a little more pricey than some other cafés around Cardiff, I guarantee the extra money is more than worth spending...

The food is absolutely delicious - when I went last week (maybe my 3rd visit so far and my first one eating a proper meal there) I had the American Pancakes with egg (so yum), and my girlfriend had the Veggie Breakfast (divine), which I kept sneaking bites of. The food alone is worth the visit!

On top of this the owner is so lovely, and the environment is very chill, making it a great place to study, brunch, or just grab a drink (alcoholic or not (the cocktails are very reasonably priced)).

Outside seats make it an especially great spot to visit now that summer is fast approaching too!

Overall a great spot in Cathays and I'd deffo recommend a visit (if you're not already a...