The Griffin — Restaurant in Wales

Where do I start! Today I visited Griffin bar with my partner two children and niece (children aged from 7 to 12) apon arrival we found a suitable table (table 16) for us to sit at, the table had not been wiped from previous customers (considering this place was meant to have a 5 out of 5 health rating) so this was the start of our experience. We proceeded to the bar to setup our meal with the bar staff. Rachel - mid twenties slight tattoo on left side looked abysmally unhappy and seemed not bothered to take our order, practically thrusting the paper child's menus into my hands. Food:- oh God! Decent enough wait time - delivered to the table by rachel, very dissapointing it appears that the chef has totally cremated half of our meal but still deemed it as appropriate for serving, chicken pieces were all over done, children's sausages smelled burnt very unhappy. Chicken pieces were your regular frozen down items found in general supermarkets - cheese was from the squares packet and reassembled something from a kids toy box not a food menu. No table service to see if we were happy with our food ! Dessert:- delivered to the table by missus misery who showed a sever pack of emotion and unhappiness to be at this establishment on this day, a fruitypot for our daughter was ordered with the meal, still in the cardboard packet sealed and warm! Toilets:- After I had finished food I popped to the men's only to discover that a bulb or light was malfunctioning and causing the toilet lights to flash on and off reminding me of a 90's blue light disco in Cinderella's. Won't return to the Griffin, my only feature I enjoyed from today's visit was the temperature of the building as it had got quite...

I'm not someone who writes reviews but the food and service was terrible and Google suggested that I left one, so here we go.

Not a single member of staff behind the bar for several minutes (becomes relevant later). No eggs and only Coke Zero on tap. They were supposed to replace the eggs from our breakfasts with other items that they had however seemingly forgotten about that. The food quality was low and considering I added chips for the lovely cost of two pounds I received a little scoop of cheap oven chips, so in all seven pounds for a lacking and low quality all day brunch.

My girlfriend tried to order from the section of the menu which had a deal on before four; we got there at five to but by the time it came to taking the order it had passed four and therefor the till could not apply the deal, despite it being their fault for not having someone at the bar. I believe the deal was essentially a free drink if ordered before four and despite me being served by the "manager" he couldn't simply pour the drink without charging £2.50 for it. I tried explaining how this wasn't great but he simply said that he couldn't do anything about it.

Then when the first meal came to the table it was ten minutes before the other meals arrived which isn't great and no member of staff evean came to check on us to see how our meal were (which I would have actually said something about instead of being classically "british" about it). If the place was busy then you can understand this but is was very empty.

So in summary, decent drink prices and a nice enough looking venue but bad...

Went on my lunch brake, got seated at 10 past 1, waitress came over at 20 past, tried to order steak, she advised there was no steak, i then asked for the beef yorkshire wrap, she said they had no beef, my friend asked for garlic bread, surprise no garlic bread, i asked the waitress what exactly they do have, i ended up ordering jacket potatoe cheese&beans, waited 30 minutes for food, asked one of the guys walking around how long the wait for food is, he said i dont know i said ok well can you check how long our food is going to be as we have to be back in work at 2, the waitress came back out, said we can either put the food in takeaway containers or you can have a refund, i asked how long food was going to be she stated 5 minutes, we waited for food it finally came at 1:50, i ended up leaving half the jacket, it was so dry literally the skimpiest amount of cheese&beans i have ever seen, also ordered nachos as starter and took that away in a takeaway box, opened box and no joke there we like 4 shreds of cheese on the nachos, worst place ive ever been for food, they should be advising customer they arent serving steak,beef or garlic bread before sitting them considering beef & steak is literally 70% of their menu. Will be advising all friends & family how poor they...