The food at Turtle Bay Swansea really let down the whole restaurant. The waiting staff were absolutely lovely as were the bar staff who did everything they could to make our experience really nice, but the kitchen let it them down massively. The food took nearly an hour and a half for it to come out. We were warned that there was a 40-minute delay on the food but after an hour it got excessive and then we had to continue to wait even longer... The cocktails were made really nicely and we enjoyed them whilst we waited. When our food finally came out lots of it was cold as it had been sitting waiting on the shelf for the rest of the food to be made. We were a party of seven so I understand this as larger than normal but it's still not a huge table size. The jerk chicken wings were absolutely soggy in a watery sauce which we actually left and didn't eat. The Kingston Fried Chicken came out cold as did the squid which meant that it was all tough and chewy. We spent nearly £250 and everything felt mediocre and rushed. A service charge was added onto our bill automatically which we thought was a bit cheeky after such a fiasco. We left it on there as we felt that the waitress deserved it after all of her running around, but actually the restaurant didn't warrant it as the food was atrocious and the kitchen was slow. It wasn't a particularly busy night, there were so many empty tables. Not the best experience of Turtle Bay and we definitely won't be going back. Such a shame as we really enjoy Jamaican food. I hate leaving a negative review as I absolutely love eating but the food really didn't live up to expectations.