Edit. We have since been back (wanting to show a visiting Canadian relative the house) during the week with a different staff team and very, very much better service.

Service was appalling. Because of my arthritic hips we took a menu to our seat. I asked a member of staff who was clearing tables what their cakes were and was told they were in the cabinet. When I said I didn't want to go back to see she just said she couldn't remember. So my husband went to the counter and ordered 2 coffees, a soup for him and a cake for me. He gave our table number and came back to join me. During our wait a man cleared tables and dropped the lot,, with no remorse and no apology to the customers who had such a shock. We waited a good 10 minutes for our coffee to be brought to the table, even though it wasn't busy, and were very surprised that it came in paper cups. The explanation was that they had run out of coffee cups. It was another 10 minutes or so before the soup arrived, at which point I asked the rude male waiter (who had dropped all the dishes) about my cake, only to be told we would have picked that up from the counter when we paid! We hadn't. It quickly arrived by the only pleasant female staff member out of the team of 4. I must say I was very wound up by the whole experience and certainly will never be back.