Baserri — Restaurant in Warwick

We were disappointed. We had waited until our 'foodie' friends stayed to enjoy this 'new kid on the block'. The restaurant is well appointed with a good atmosphere. However the service is quite bizarre. We felt that we were waiting for appointed times to get our wine menu. menu etc. We arrived at 720 for a 730 table but did not get anyone to come to the table until 730. We then got a drinks menu a few minutes later but no menu. We mentioned that we couldn't choose the wine until we had a menu but no menu arrived until a while after the wine had been ordered. We didn't get any food not even bread until 835pm! The wait between the starter and the main was long and by 1015 we had only had two courses and we then had a wait until the dessert menu arrived by which time we decided we didn't have enough time to have a dessert before our ordered taxi. Maybe if you go later the service is better as we noted diners who came later 'caught us up'. There is no vegetarian main course at all and no potatoes with anything even as a side which is strange since Spain has so may patatas dishes and my son lives in Spain and we always seem to have potatoes with everything when we eat there. We had croquetas for a starter which were bland, anchovies which consisted of about 8 small anchovies on a plate with no accompaniment and Spanish omelets again quite bland. Our main course of monkfish was overcooked sitting on a watery bed of spinach with some rubbery bacon and our guests beef dish was two large pieces of beef with a very small bowl of parmentier - all in all it was disappointing and it cost us £135 for two for two courses and a bottle of wine - not good value for what we got. Sadly we won't...

I have no idea WHY we didn't come here sooner! On a whim, I booked a table for my partner and I for 7pm and fortunately they had one available. When we arrived, we were greeted by the wait staff and given a choice of where to sit. We chose the little alcove next to the wine racks, lovely little area, actually quite private and completely unaffected by other diners or servers. Now, the food! We honestly, haven't had food this good in a long time. We were looking at the Taster menu, but decided to go A La Carte instead. We were not disappointed! The flavours in all the dishes were a perfect balance of smoky, sweet and savoury. We went a little overboard, but it was totally worth it.

Nibbles and Starter - Anchovies, Acorn fed Iberico Ham (Lomo), Croquettas (2 of each flavour). Mains - Fish Special (monkfish) and Grilled Duck Dessert - Basque Cheesecake and Panchineta with hot chocolate sauce. All washed down with a lovely bottle of white and finished the evening off with espresso and brandy.

The staff here could not have been any more attentive if they tried; down to their attention to detail, discretely wiping the table between courses and only asking us how the food was while cleaning plates away.

The atmosphere here is minimalist, stylish and immediately puts you at ease, leaving you to enjoy your meal and soak it all in.

Was it expensive? Yes, it is slightly higher than most restaurants in Leamington but with food like they serve in Baserri, it's 100% worth every penny and we are very much looking forward...

The taste of food, is really good. BUT the level of service is no where near the price, horrible. It took them 15-20min for someone to finally come and take the 1st drinks order. As this is a relatively new restaurant in leamington spa, I was trying to get the attention of the service lady who sat me and my family down to understand the concept (tapas or not). “I will be with you right away and never turned up”. This place was either under staffed or the restaurant manager doesn’t know how to keep the guests going if they are too busy. The only saving grace was another lady of Asian ethnicity who works there finally after I did mention something really took good care of us. Was attentive and tried to fix the bad start.

I’ve had dinner at Ritz / Fat Duck etc as well as places run by locals in leamington Spa where the service is so hospitable. Service is all about making the customer feel like they are looked after and not just avoided. And also we do not have a meal for free, if it’s free I’ll happily wait for hrs to even get a glass of water.

This place needs to get their methods thought through of what needs to happen when a booked customer walks in; to who handles what tables or the number of tables per staff member. What needs to be done 1st. Get the table some drinks, keep them going till we take the food order etc. something simple and not customers wait twidling...