Il Piccolinos Ltd — Restaurant in Warwick

Sir Thanks for your explanation of my daughter-in-law Holly Fishers review. However, it is far from satisfactory. The initial booking was made for an outside table, yes, because we wanted to bring our dog, but more importantly, for personal reasons that do not concern you. At no point was an inclement weather alternative discussed. We visited on two occasions previously, both times with our dog, negating your "policy" clearly and have been made most welcome. In fact, on both occasions, the weather was cloudy, but the table was prepared, the awning down. and a heater provided if required. On the first visit, we actually sat through a thunderstorm, and the awning was perfect protection. The staff were happy to serve despite the weather. One young lady even provided a bowl of water for the dog?! With regards to Saturday, my wife called on Friday to confirm we were still coming and would be sitting outside whatever the weather, but if this was an issue, could we sit inside, with our dog in his stroller. She was told that was a management decision, so we requested a call back, which we never received. Either you're ignoring your staff, or they're not communicating correctly. Either is not good practice for dealing with customers. You had no right to assume we would comply with your wishes on the day without communication, as we had already confirmed our intentions. Had you made it clear on Friday that the outside was closed due to the weather, we would have understood and cancelled. To allow us to arrive and wait 10 minutes while the key was found to unlock the door to the courtyard, and to then find you totally unprepared was bad enough, but for you to then argue with my wife, instead of discussing the situation as the business owner, is indefensible, and not even offer an apology! Out of respect for the customers who were already sitting down to lunch, we decided against any further confrontation and leave. At no point were we asked to leave. In fact, in response to my wife's suggestion of a negative review, you said you didn't care about reviews and because you are so rude and arrogant your final advice when told we were leaving was"good, and don't come back". Obviously happy resting on your 5 star reviews and immediately on the defensive when something negative is posted, which looking at your feedback is your go-to practice. Negative feedback is supposed to be used as a tool to improve your operation, is it not? Appalling behaviour for a Manager/Owner of any business, particularly...

As a family, we’ve been coming to Piccolino’s for 30+ years, but have noticed a steep decline within our visits over the past couple of years.

The manager is the most unwelcoming and unfriendly person I have ever experienced. The staff also do not appear to have set roles or areas of the restaurant to cover on shift. It is a shambles. Three different waiters came over to our table asking if we wanted the bill. Staff were also walking past and not clearing tables, and the condiments we asked for our mains, never arrived.

There is never a check back on food once it has been bought to the table. We were later cleared by the manager who did not say a word, no ‘how was everything’ ‘can I get you the dessert menu or the bill’.

The tables in the restaurant are far too narrow to fit 2 chairs under. You have to be squished together between the table legs that are placed way too far from the corners of the table.

Throughout our visit, there was issue after issue we could see/hear amongst other guests. 2 elderly ladies had to chace up their coffee’s numerous times and in the end gave up waiting and left. Another table has a starter missed and had to wait about 20 minutes for it to arrive, by this time the rest of the table had finished. Also the extent of other bookings who had to wait in the doorway for 20+ minutes as tables were not ready for them.

One meal ordered was a Hawaiian pizza, and across the whole pizza, was 4 pieces of ham and 4 pieces of pineapple. It seems Piccolinos are sparse with their ingredients.

All in all, this place has drastically gone downhill. The staff are so uncoordinated in roles there is no order whatsoever.

We will not be...

We are a family of 9 and a dog and we booked for our 3rd time, we booked 2 months ago for a birthday celebration. After confirming the booking the day before and it still being fine to sit outside what ever the weather we arrived to find the door still locked and they were unprepared for our family arrival. After managing to open the door the junior staff arrived telling us that they could wipe the saturated seats and lay the table for us. Everywhere was so saturated as the orning hadn’t been opened to keep the table dry. Just giving them a wipe wouldn’t have been adequate enough. They had prepared a table inside for us but not checked we had the dog. The manager now intervened with a disgusting attitude telling us what other people do when the weather is bad, even though they had been called the day before to say we were definitely still coming regardless of the weather to sit under the awning. After discussion about us having the dog we were arrogantly told by the so called management that they are not a pub they are a restaurant. The family left we were all disgusted with his rudeness and we explained we would write a review when we got home and his response “he didn’t care and put his hands together as in prayer and said please don’t come back”! This was very shocking as the hospitality industry is on its knees. The absence of customer service on this occasion has dragged Il Picolinos down to no more than a transport...