Sir Thanks for your explanation of my daughter-in-law Holly Fishers review. However, it is far from satisfactory. The initial booking was made for an outside table, yes, because we wanted to bring our dog, but more importantly, for personal reasons that do not concern you. At no point was an inclement weather alternative discussed. We visited on two occasions previously, both times with our dog, negating your "policy" clearly and have been made most welcome. In fact, on both occasions, the weather was cloudy, but the table was prepared, the awning down. and a heater provided if required. On the first visit, we actually sat through a thunderstorm, and the awning was perfect protection. The staff were happy to serve despite the weather. One young lady even provided a bowl of water for the dog?! With regards to Saturday, my wife called on Friday to confirm we were still coming and would be sitting outside whatever the weather, but if this was an issue, could we sit inside, with our dog in his stroller. She was told that was a management decision, so we requested a call back, which we never received. Either you're ignoring your staff, or they're not communicating correctly. Either is not good practice for dealing with customers. You had no right to assume we would comply with your wishes on the day without communication, as we had already confirmed our intentions. Had you made it clear on Friday that the outside was closed due to the weather, we would have understood and cancelled. To allow us to arrive and wait 10 minutes while the key was found to unlock the door to the courtyard, and to then find you totally unprepared was bad enough, but for you to then argue with my wife, instead of discussing the situation as the business owner, is indefensible, and not even offer an apology! Out of respect for the customers who were already sitting down to lunch, we decided against any further confrontation and leave. At no point were we asked to leave. In fact, in response to my wife's suggestion of a negative review, you said you didn't care about reviews and because you are so rude and arrogant your final advice when told we were leaving was"good, and don't come back". Obviously happy resting on your 5 star reviews and immediately on the defensive when something negative is posted, which looking at your feedback is your go-to practice. Negative feedback is supposed to be used as a tool to improve your operation, is it not? Appalling behaviour for a Manager/Owner of any business, particularly a restaurant.