The Fat Pug — Restaurant in Warwick

We have been to the Fat Pug before and had a lovely experience. This time though the whole affair was very bad.

For a starter, we had to ask for someone to take our order as we were waiting for quite a while. Staff at that point were not busy at all.

Another thing that spoiled the experience for us was one of the ladies who were serving us. She had an awful cold and couldn't stop sneezing. At some point she cleaned her nose with the palm of her hand! Ok, I understand that people need to work and business has to keep going as usual, but use a tissue and don't sneeze all the time in front of the customers. Or go to another room...

My wife and I ordered a roast dinner and a burger.

My roast dinner came in the form of a soup, literally swimming in gravy. Everything soggy and disgusting. I asked for someone to empty some of the gravy, which they did, but everything still looked very soggy. The lady with the cold didn't even apologise.

My wife's burger turned out that it was half-cooked with raw pieces of meat in it (photo attached)!!!

We took the plate to the other girl who worked there and she was very polite, apologised and said that we didn't have to pay anything, which we appreciated a lot considering that the whole experience was abysmal.

The only thing that was positive from the visit was that girl. She was polite, sympathetic and proffessional throughout. She deserves a massive praise from the owner of the business.

The other woman, was rude and her behaviour disgusting (please use a tissue...

My wife and I have been looking forward to coming down to Warwickshire to do the pug pub experience. We decided to start in the Fat Pug for some dinner before setting off to visit the other pug pubs in the area. Unfortunately, the food quality serviced to us was below our expectations. We had high hopes of some good pub grub here after reading reviews and scanning their menu, but we were let down by ridiculously bland, greasy food. For instance, you could literally pour 2 shot glasses of grease from a dish I ordered. The gravy tasted burnt (who burns gravy), and everything seemed overcooked. Overall, we were very disappointed. Staff were very friendly and the pub itself was nice.

• Just be mindful of their hidden 10% service charge (aka tip) written in the very small print of their menus. * they take payment first and don't give you a receipt, nor do they tell you verbally either.. on top of there included 20% VAT.....

We called in advance to make a booking as a mid-drive roast stop on our way from Brighton to Manchester, but when we turned up they had no record of it. However the employees who served us were very accommodating and found us an empty table anyway.

Me and my partner both ordered the chicken roast, and OH my god it was one of the best roast dinners we've both ever had!! I'm a chef who has been tortured by making roast dinners of varying quality over the years, so am admittedly quite fussy when it comes to eating roast dinners outside of the home.

The roast chicken here was delicious though - crispiest entire 1/2 of a chicken, with the softest most flavoursome roasties you can imagine. Even the root veggies and green veg felt a valid part of the dish. Left totally stuffed and happy. The customer service was great too, all round...