The Oken Tea Rooms — Restaurant in Warwick

Wow, what an experience!

We booked around 2 weeks in advance for a party of 7 (including 1 toddler and a baby) which they were perfectly fine to accomodate including providing us with two high chairs.

Upon arrival what surprised us is that we were provided with a private room with sofas and a coffee table which couldn't have been better for us given the kids and the need to spread out and have the added privacy.

The staff were as proffessional and welcoming as staff can get! They were also incredibly knowledgable about the building providing us with little bits of historical information which was really cool and added to the charm of this age old establishment. Talking of the charm, what really impressed me was how well it was kept given the age of the building whilst also decorated in such a way to take you back in time.

The menu was a spectacular selection of various teas / coffees and British culinary delights. The tea selection was something to behold, they had all manner of teas from a classic English Breakfast all the way to an early Harvest White Tea from the farthest reaches of East Asia with some of them having food pairing recommendations. The teas themselves were served in classic chinaware every cup having a different look or size with the tea being brewed in a generously sized pot making £2.85 an abolsute bargain!

Foodwise they were more than happy to accomodate for the kids providing a small cup of baked beans and for us we got some Welsh Rarebits, a slide of the Eton Mess (which was the special at the time) and a Ploughmans Platter. All the dishes were immaculately served and presented wonderfully and to be honest at this point I wouldn't havev cared if it tasted crap because everything else was so good up to this point! But of course it all tasted amazing and everything was wolfed down very soon after it arrived!

This place gets an easy 10/10 from me. The building, the decor, the staff (who may I add were so enthusiastic and smiling) and the food was the perfect recipe for a perfect place in Warwick. If you're in Warwick whether it be for the castle or otherwise, this place is an abolkuste must to visit,...

After asking for recommendations from the volunteers in the town church, which is the best tea shop in town? The Oken Tea Rooms was top off the list so decided to try it out.

We proceed down the town to the beautiful looking Tudor building which you can't miss. It was quite busy but were quickly seated inside.

We ordered two pots of tea and two cakes. The pots of tea which was lose leaf came relatively quickly but unfortunately the cake which had been cut and placed on another serving station right next to us didn't arrive for nearly 10 minutes and even then it wasn't until I asked the waitress where were the cakes they were brought to the table.

This aside, the cake which I had ordered was a lemon drizzle and can say it was absolutely delicious and probably one of the best I've tasted, it was light in texture, fresh and full of flavour. Couldn't fault it. The pots of tea were a good size and managed to get 3 small cups out of this. The loose leaf was a change from the normal tea bags and you could really tell the difference.

Overall this was a very positive experience and would definitely return to and recommend when...

So disappointed with service, disorganised, haotic waiters and receptionist . We arrived with kids and stacked for over 45 minutes, awaiting the set menu for kids ,then extra 30min for an adults . We feel not welcome . In total management at that place that day wasn't good enough. As I mentioned food were delicious if will be serve same time with pot of tea /coffee not after 45min when tea finished etc . P.S. Update after receiving answer . Many thanks for prompt response and kind words of apology, it's accepted. Please accept my apology for a bit anger on first review ,I moderate it . As person who used to work for many years at restaurant, on the floor and then at the kitchen I have an idea what and why could be wrong. Yes ,it busiest day ,however communication with customer is always priority and success for business, excuses because it's busy day of the year ,sorry it's not good enough. You know about that busy day . I not the person who will to tell how to organise your business. From my point of view we felt left alone that's...