wagamama leamington spa — Restaurant in Warwick

This chain restaurant is in a beautiful building on a lovely high street in a city with much to offer. They did eventually bring us some food.

Those are the only good things I can say.

The food was cold, the staff were sullen and unwelcoming. We arrived at 2140 on a Friday when the place closed at 2300. Yes - I get it that working in a chain restaurant probably isn’t the job of your dreams and you might be hoping to get away on a Friday, but that’s not a vibe that a service or hospitality worker should be giving to the customers or potential customers.

We were met by a scowling staff member at reception who was visibly angry when we said we were looking to eat in. We were ignored and unseated for some time until I pushed the issue by walking into the dining area and stood there until someone had to acknowledge our group. Once seated, service was slow and the staff attitude was as cold as the food when it eventually arrived.

At the time of writing, there is a lot of media coverage about businesses struggling to get staff in the correct economy, so maybe employees feel that they can just act like this in jobs they don’t even pretend to care about.

Very disappointing and we...

After ordering a click and collect I was excited to try wagamama for the first time on the recommendation of my partner for a celebratory dinner. To say I was bitterly disappointed would be an understatement. Our allocated time for pick up was 1935 and after asking twice to be shrugged off, watching people turn up after we had and leave before us with their food and a 30 minute wait we finally received our order. Staff were running wild like confused headless chickens apart from one girl with red hair who actually had something about her. Food was stone cold when we had got home apart from the ramen as "that was the dish we was waiting for to complete our order" but even with that being hot it was still nothing to shout about and the worst ramen I've ever eaten with only 3 slithers of belly pork and next to no vegetables. Safe to say I will never be returning and my partner is second guessing whether she will...

My partner and I have been here several times with our respective families and we haven’t had a negative experience once. Every occasion we have visited we have always been greeted by, served by and hosted by friendly staff who engage in good conversation above and beyond what some establishments offer. Food is always quick and tasty with no issues or problems. I have been to other Wagamamas that have had reduced menus or not been able to fulfil a full menu but this has never been the case at the Leamington one. In addition to friendly service and great food, there is also one hidden gem of a staff member who (since having small children in our family) has always gone the extra mile to entertain them on his way past and brings small props like the take away spoons to amuse them. I’d highly recommend a visit if Wagamama is your style of cuisine, we love the beef brisket ramen and...