McDonald's — Restaurant in West Lindsey

Update Today I recieved an email appologizing for the error and they said They would like to make things right by giving me a £10 voucher on a £10 spend. Its an absolute insult as I lost out on £21. they said it was the delivery companys fault, which is impossible as when i recieved the meal it had not been opened or tampered with. I basically explained this and said to them you just do not care about your customers.

Now I have recieved further corrspondence say we have tried to make things right and if I dont want the voucher then so be it and said contact Uberfor a refund. Uber have stated as the meal was not tampered with then it cannot refund it. so ..

By doing this to genuine customers they both get away with not paying or responsabilities even though I still think Uber are correct in what they are saying.

#IF THE MEAL IS UNTAMPERED how can uber be at fault IF THE MEAL IS UNTAMPERED the missing food could not have been put in the bag therefor its Mcdonalds Fault

Jan 2025 I am extremely disappointed with the appalling service I received from McDonald's in Gainsborough regarding a delivery I ordered through Uber Eats. Two burgers were missing from the order, so I called McDonald's to resolve the issue. They told me to contact the Uber Eats driver, claiming it wasn’t their responsibility. When I spoke to the driver, he told me that I needed to bring the entire meal and receipt back to McDonald’s for them to deal with it.

When the delivery arrived, the bag was completely sealed and unopened, which made it impossible for the Uber Eats driver to have tampered with it. However, I had to open it myself to check what was inside, and that’s when I discovered the missing burgers. The fault clearly lies with McDonald’s staff, as the items were never packed in the first place. Despite this, the manager at the restaurant refused to accept responsibility and instead tried to shift the blame onto the Uber Eats driver.

At 60 years old, I do not like driving at night, but I felt forced to do so because of this issue. I followed the instructions, went out of my way, and drove to the restaurant, only to be met with indifference. The manager refused to help and showed no care or concern for the inconvenience caused.

I handed back the food because it was stone cold by the time I arrived. To make matters worse, this entire experience has left me £21+ out of pocket. I also had to spend even more money ordering food from a different restaurant just to ensure my kids got their monthly treat – something we save up for. This left me completely broke for the rest of the week. The stress, inconvenience, and extra costs of driving at night in my car – when I should never have been in this situation to begin with – have been overwhelming.

What upset me the most was the complete lack of care or empathy from McDonald’s staff, especially the manager, who showed no interest in helping or resolving the situation. My children were left disappointed, and I was left feeling stressed and upset.

I will never return to McDonald’s again, but honestly, I don’t think they will care or even read this complaint. This experience has been utterly disheartening, and McDonald’s needs to take responsibility for mistakes like this instead of shifting blame onto Uber Eats drivers and putting customers through so much...

Do not ! Do not order from here and expect all your order not to be in the bag, 2 times I have ordered from here and both have had the most expensive part missing, which rounds up to usually a £5+ burger. When I rang the store to inform them of their mistake, I had a rude employee of the company telling me it's not their problem it's Uber, Uber do not make the order up it's the employees of McDonald's company, I even had it out with employee over the phone questioning him who makes the order in the kitchen and he said McDonald's... gotcha there mate! So I rang Uber and they will not resolve it and McDonald's won't take responsibility for there own muck up, terrible service!!! Even when I have receipts to prove they have made a hash job of the order. Won't be spending my money in McDonald's ever ever again and neither will the people I have told and shown the trouble I have had with this company. This place needs better staff who can read and produce the right orders and who have better customer...

This is the first bad review I have ever left but after an absolutely shocking experience i felt the need to. We went through the the drive thru after waiting a few minutes at the window, we received a milky coffee ( I cannot drink milk) then the server looked at us like we were supposed to leave. We were waiting on two breakfast roll meals with no eggs as one of us has an egg allergy. After a couple more minutes we were told to park up. After another 5-10 minutes we still hadn't received any food! I then went in and asked where my food was I got handed a bag that was ready so had obviously been sitting there waiting. We then drove to a petrol garage to eat our food both breakfast rolls come with an egg in even though we asked for no egg in either due to egg allergy. Also we asked for one with no sauce that come with ketchup. We now have a five hour drive ahead of us so we had to buy food from the garage. To be honest the whole experience was shocking for such a...